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Order Fulfillment Specialist

5 months ago

Orlando, United States Alpha Numeric Full time

Alphanumeric is hiring an ORDER FULFILLMENT SPECIALIST to work in Orlando, FL with an environmental-friendly energy innovator focused on sustainability.

Receives, process, tracks and reports status of customer quote requests and orders in
accordance with MHPSA customer service standards. Maintain informational exchanges
and communications with all groups and organizations contributing to the fulfillment of
material demands. Must have the ability to handle effectively multiple quotes and orders
simultaneously, and prioritize work based on schedule demands. Order Fulfillment
Specialist I position is an entry-level position that requires handling requests and
providing customer service, guidance, and routine support for products and/or programs.

ESSENTIAL DUTIES & RESPONSIBILITIES
* Receives and process customer inquiries while ensuring that information is clearly
transferred to all related teams;
* Regularly provides status reports for outstanding inquiries;
* Prepares and reviews quotes/proposals;
* Receives, prioritizes, and processes customer orders;
* Generate specific and clear customer requirements to all implementing organizations;
* Regularly provides status reports for outstanding orders;
* Schedules and releases orders for shipments in accordance to MHPSA policies and
customer requirements;
* Prepares invoice/billing document per order terms;
* Provide prompt resolution of customer issues with regard to warranty, suspense,
deficiencies and other contract/purchase order issues;
* Provide afterhours support for outages and emergencies;
* Work closely with the LTSA and Sales teams to develop and establish a centralized
tracking (historical - current - planning) system. Working as a team, coordinate the
effort with support functions;
* Support the development and improvement of processes and procedures and
document process descriptions defining specific steps/actions necessary to complete
daily functions;
* Provide assistance with the investigation and resolution of routine problems;
* Provide assistance in the coordination of activities with other internal departments to
meet customer needs;

Job Requirements

Basic knowledge of power plant operation, manufacturing techniques and
capabilities.
* Education and/or Experience: Bachelor's Degree in technical or business related field
from an accredited college/university or its recognized equivalent in directly related
work experience. Minimum 3 years directly related experience and/or training; or
equivalent combination of education and experience.
* Language Skills: Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations. Ability to
write reports, business correspondence, and procedure manuals. Ability to effectively

present information and respond to questions from groups of managers, clients,
customers, and the general public.
* Mathematical Skills: Ability to work with mathematical concepts such as probability
and statistical inference. Ability to apply concepts such as fractions, percentages,
ratios, and proportions to practical situations.
* Reasoning Ability: Ability to define problems, collect data, establish facts, and d raw
valid conclusions. Ability to interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and concrete variables.
* Computer Skills: Knowledge of database software; project management software;
spreadsheet software and word processing software; electronic mail; graphics;
technical diagrams; flow charts, etc.