Service Manager

4 weeks ago

Washington, United States Gregory Poole Full time
PRIMARY FUNCTION:

  • Service customers repair needs and equipment in a timely and professional manner to ensure Customer Satisfaction.
  • Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital.
  • Manage people, space, tools, and money to optimize Resource Deployment.
  • Create a stimulating environment to provide for Personnel Deployment.
  • Maintain a safe environmentally responsible workplace to ensure Regulatory Compliance.
ESSENTIAL DUTIES:

Customer Satisfaction
  • Serve our customers in a timely, professional manner and provide high quality services at a value-based price.
  • Provide prompt response to customer needs and minimize downtime. Turn customer components around in the shortest amount of time possible.
  • Ensure that the work we do is done right the first time. Minimize rework.
  • Maintain daily contact with the customer to keep them apprised of the status of the repair being performed.
  • Manage the billing process to ensure accuracy and fairness. Fully document repairs accurately and professionally.
  • Administer Warranty/Policy Guidelines to minimize customer expense while protecting our relationships.
  • Manage the customer notification of all PIP and PSP repairs. Assist the customer in scheduling these repairs at a mutually convenient time.
  • Inspect customer equipment whenever possible to provide a professional assessment to the equipment's condition. Make recommendations for needed repairs, maintenance procedures and operating parameters.
Financial Performance
  • Manage the Profit/Loss Statement for the assigned operation including top line sales, flat rate pricing, expense controls, resource scheduling and staffing.
  • Manage company assets, including facilities, vehicles, equipment, tooling and personnel to minimize return of capital.
  • Coordinate with the Credit Department to ensure the credit worthiness of a customer prior to completing the work. Administer all C.O.D. transactions.
  • Manage the Work Order Administration process to ensure timely reporting, accuracy, parts used, special shipping charges, outside purchases, warranty claims and labor charges to minimize work in process.
  • Manage company assets including vehicles, equipment and tooling to insure maximum returns. Plan and schedule routine maintenance, insure EPA and OSHA compliance and plan for future expansion.
  • Review and approve of all performance reports. Insure that reports accurately reflect actual expenses. Make the necessary journal entries to correct any discrepancies.
Resource Management
  • Schedule all shop operations. Prioritize activities and match technician skills to the repair tasks to ensure quality and minimize turnaround.
Personnel Development
  • Recruit, hire, and retain qualified talent to service our customer's machines.
  • Work closely with the HR and Training Departments to ensure that the organization develops the skills needed to meet the changing environment.
  • Provide regular career planning sessions with employees to assess performance, suggest training options, counsel employees as needed and provide personal support as required.
  • Enforce company polices pertaining to employee safety, hygiene and behavior.
  • Protect the integrity and professionalism of our company's culture.
  • Professionally manage the separation process when necessary.
Regulatory Compliance
  • Insure our compliance with OSHA Standards including tooling, tooling maintenance, painting and routine state inspections.
  • Minimize Workman's Compensation expense through continuous training, policy enforcement and accident reporting.
Insure EPA Compliance. Manage hazardous waste disposal, fluid recovery, spill reporting and cleanup, storm water management, random testing, MSHA reporting, machine reporting compliance, vehicle licensing and vehicle insurance.

MINIMUM REQUIREMENTS:

Education:

Must be a high school graduate with at least 5 years equipment service experience in a similar industry preferably with squad leadership experience; or have at least a 2-year business, management or diesel/heavy equipment technology degree with at least 2 years' service related group leadership, preferable in a similar industry. Ideal candidate would have at least a two-year related degree and have successful Caterpillar or similar dealer/business heavy or compact-construction equipment service management experience.

Work Experience:

(See above)

Physical:

Must be able to work for long periods while seated and can clearly communicate with customers on the phone or in person

Must have physical ability to operate equipment to assist with loading and unloading if needed

Must have excellent customer relations primarily with verbal communications but with some written communications too

Other:

Must have at least intermediate PC skill, preferable in MS Word and Excel and have a working knowledge of the Internet and MS Email

Possessing a general equipment knowledge and basic mechanical aptitude is advantageous

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details
  • Pay Type Salary
  • Required Education Associate Degree


Apply Now

  • Elevator Service Operations Manager

    4 weeks ago

    Washington, Washington, D.C., United States Collins Elevator Service Inc Full time

    Job OverviewCollins Elevator Service Inc is seeking a highly skilled Elevator Service Operations Manager to oversee and manage the entire Service Department. The successful candidate will be responsible for delivering high-quality products and services that meet customer needs.Key ResponsibilitiesSet clear vision and goals for the Service and Maintenance...

  • Elevator Service Operation Manager

    6 months ago

    Washington, United States Collins Elevator Service Inc Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager. JOB...

  • Area Manager

    3 weeks ago

    Washington, Washington, D.C., United States Environmental Service Systems, LLC Full time

    Job SummaryEnvironmental Service Systems, LLC is seeking a highly motivated and experienced Area Manager to oversee the coordination and supervision of Project managers and individual sites. The successful candidate will ensure customer satisfaction through the delivery of quality service, while maintaining a timely and budget-friendly approach.Key...

  • Service Manager

    1 week ago

    Washington, United States Illinois Tool Works Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...

  • IT Service Manager

    2 months ago

    Washington, United States Aveshka Full time

    IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. In this role, you will...

  • Service Manager

    2 months ago

    Washington, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...

  • Service Manager

    2 weeks ago

    Washington, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...

  • Service Manager

    1 week ago

    Washington, United States Len The Plumber Full time

    Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Len The Plumber Heating and Air is seeking a talented Manager to lead a team of Plumbing Techs in our bustling, high-volume Alexandria VA Branch location! The ideal candidate will have 3-5 years of direct management...

  • Service Manager

    3 weeks ago

    Washington, Washington, D.C., United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years.We have a team of over 1,700 associates nationwide who serve as valued partners to our customers.Our employees are dedicated to providing the best customer service, giving back to the communities where they live and...

  • IT Services Manager

    4 weeks ago

    Washington, Washington, D.C., United States Leidos Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Services Manager to join our team at Leidos. The successful candidate will be responsible for overseeing the delivery of IT services to a Federal customer within the Department of Justice.Key Responsibilities:Manage a team of technicians providing day-to-day IT services to a wide range of...

  • Customer Service Representative

    3 weeks ago

    Washington, United States Metropitan Police Service Full time

    Job SummaryThe Metropolitan Police Department is seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the office, responding to...

  • Management and Program Analyst

    1 week ago

    Washington, United States Bureau of the Fiscal Service Full time

    Summary This position is located at Bureau of the Fiscal Service, Division of Business and Project Management. As a Management and Program Analyst (Customer Service Representative) you will manage all aspects of customer Interagency Agreements (IAAs) including preparing proposals for new customers, and renewals for existing customers, ensure the...

  • Customer Service Rep

    4 months ago

    Washington, United States Metropitan Police Service Full time

    The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer...

  • Food Service Director

    1 week ago

    Washington, United States Summit Food Service Full time

    Food Service Director - NEX Job Reference Number: 24676 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Washington (US-WA) The Role at a glance: We are looking to add a motivated, effective food service director to our Corrections team in Clarkson, WA. As a food service director, you will have the opportunity to lead a talented...

  • Service Manager

    4 weeks ago

    Washington, North Carolina, United States Gregory Poole Full time

    Job Summary:As a Service Manager at Gregory Poole Equipment Company, you will be responsible for leading a team of technicians to provide exceptional service to our customers. Your primary function will be to manage company resources to maximize financial performance, while ensuring customer satisfaction and regulatory compliance.Key Responsibilities:Manage...

  • Service Manager

    4 weeks ago

    Washington, United States Gregory Poole Full time

    PRIMARY FUNCTION:Service customers repair needs and equipment in a timely and professional manner to ensure Customer Satisfaction. Manage company resources to maximize Financial Performance in terms of profit, productivity, Efficiency and return on capital. Manage people, space, tools, and money to optimize Resource Deployment. Create a stimulating...

  • Service Manager

    2 weeks ago

    Washington, United States Donaldson Full time

    Borger Residential is a community and industry respected full-service property management company with over 80 years of experience in Washington, DC, Maryland, and Virginia. Originally founded in 1930, Borger Residential currently manages over 9,500 apartments throughout the DC Metro Area, and it continues to grow. Today, we stand proudly under the umbrella...

  • Service Manager

    4 weeks ago

    Washington, United States Donaldson Full time

    Job SummaryThe Service Manager is responsible for ensuring the efficient operation of all building systems, community repairs, and leading the maintenance and janitorial team. This role requires a strong leader who can manage, train, and supervise a team of maintenance technicians, ensuring timely and quality service.Key ResponsibilitiesDevelop and implement...

  • Service Desk Manager

    3 weeks ago

    Washington, Washington, D.C., United States Empower AI Inc. Full time

    Job SummaryEmpower AI Inc. is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for providing centralized information and support management services to handle queries and operational problems related to IT processes, policies, systems, and use. This role requires a strong understanding of IT...

  • Administrative Services Manager

    3 weeks ago

    Washington, Washington, D.C., United States SourcePro Search Full time

    SourcePro Search is seeking an experienced Administrative Services Manager to join their team in Washington, DC.This is a fully on-site position.Key Responsibilities:The Administrative Services Manager will be responsible for the overall management of business services employees, office services, and facilities in the Washington, D.C. office.Responsibilities...