Primary Home Care Field Supervisor/EVV Clerk

Job Details

Level
Experienced

Job Location
Cuidado Casero Home Health Central - Austin, TX

Position Type
Full Time

Travel Percentage
Up to 50%

Job Shift
Day

Job Category
Health Care

Description

SUMMARY

This is a dual role: Part-time this incumbent will be acting in the role of: The Primary Home Care Scheduler/EVV Training Clerk is responsible for the coordination of patient staffing, maintenance and upkeep of scheduling records and log books, and the accurate and timely communication of scheduling changes between office and Personal Care Attendants (PCA) staff. He/She is responsible for the daily maintenance of the EVV call in/out system that monitors the Personal Care Attendants daily reporting of services performed and hours worked. They are also responsible for the accuracy and timely communication of scheduling conflicts to PHC Coordinator.

Part-time this incumbent will be acting in the role of: The PHC Field Supervisor/Trainer primary responsibility is to provide in-home initial training for PCAs, supervisory visits on Personal Care Attendants and the services being provided to the consumer are in line with the plan of care. S/he is responsible for training on the call in/out system on initiation of services and continuously as needed by the Personal Care Attendants.

RESPONSIBILITIES: PHC SCHEDULER/EVV TRAINING CLERK:

1. Conducting daily Visit Maintenance for all Personal Care Attendants in the Vincent System call in/out system for those PCA who fail to call in our out

2. The continuous updating of Consumer Schedules in the Vincent System as needed 3. Identifying PCAs who require daily visit maintenance for more than

3 consecutive days for continuous TRAINING on call in/out system

4. Staffing and TRAINING all Personal Care Attendants when assigned new consumers on EVV Call in/out process and approved task and hours

5. Providing coverage for those PCAs who have requested days off

6. Providing coverage for Consumers whos PCA has not reported to work or called in sick

7. Training Personal Care Attendants on Consumers Plan of Care and providing Attendant Orientation as needed

8. Submitting 1st start of care form to Caseworker on all new consumers for all payers

9. Submitting Delay in Service Initiation form to CW when unable to start by begin date on authorization form

10. Performing Attendant Orientations on PCAs who are eligible for a telephone orientation

11. Completing a Service Interruption form when identifying a consumer who is not being serviced (refer to Service Interruption form for reasons)

12. Updating Consumer status in Vincent as necessary (hold status when not being serviced, etc.)

13. Implementing increase/decrease in hours to include new attendant orientation as assigned by the program coordinator

14. Entering new schedules/ Updating schedules in Vincent for new or existing consumers when a change has occurredJOB DESCRIPTION 1/30/18 Initial/Date 2

15. Identifying PCAs and calling PCAs to provide coverage

16. TRAINING PCAs on Landline/Token usage as needed RESPONSIBILITIES: PHC FIELD SUPERVISOR:

17. Responsible for completing all Pre Initiation Activities (PI) assigned by PHC Manager/Program Coordinator

18. If unable to complete PI submitting a Delay in Pre Initiation form to caseworker

19. Identifying new referrals that require a Practitioners Statement

20. Sending Practitioners Statement to MD for signature (ONLY applies to CAS/PAS consumers).

21. Identify the need for a client token, order and requesting a token devise, and placing the token device in the clients home. Responsible for the TRAINNG of all PCAs on Token devices with new consumers or when a TOKEN Device is lost or needs to be replaced in the consumers Home.

22. Conducting Timely Monthly Supervisory Visits when due for compliance.

23. Updating Supervisory Visit compliance in Vincent System to track next due date.

24. Conducting home visits for complaints of Abuse, neglect, and Exploitation by a consumer or a consumers representative, etc.

25. Educating and TRAINING Consumers and Personal Care Providers on how to file reports of abuse, neglect, or exploitation.

26. Completing a Consumer Grievance form at the time of the home visit (must obtain consumer or LAR signature)

27. Recruiting PCAs when needed for adequate coverage

28. TRAINING and Educating PCAs on how to use the call in/out process to include the Land Line Process and the TOKEN Process.

29. When not in the field, the FS will be responsible for assisting the office personnel with the filing of documents into the consumer files.

30. Providing personal care/home management to consumers as a special attendant in circumstances when the PCA does not report to work.

31. Referring PHC consumers to Home Health/Hospice as the need is identified

32. Discussing any identified issues while conducting PI or performing Supervisory Visits to the PHC Manager/Program Coordinator

33. The PHC Field Supervisor is required to initiate services, TRAIN staff on the plan of care once the plan of care is put in place.

34. They are responsible to continue to provide TEACHING and TRAINING on the EVV call in/out methods required by Medicaid.

35. Responsible to conduct quality survey on services we provide to assist in identifying attendants with issues/difficulties utilizing the EVV call in/out system and provide additional COACHING and TRAINING REQUIRED.

36. Assisting the PHC Manager/Program Coordinator with any additional duties as necessary.

Qualifications

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

This position requires at least the following minimum requirements:

Spanish Bilingual required

Prefer 1-2 years of health care experience.

Leadership skills (ability to take charge; set objectives; drive to results; team player).

Skillful in organization of work and in principles of time management

Ability to contribute to the quality of care being rendered through constructive communication with primary care staff.

Good communication skills and ability to establish good rapport with other staff members.

Demonstrated ability to work with patients and employees. Demonstrated ability to work in a proactively diverse and inclusive organization.

Must have excellent written communication by writing clearly and informatively and edits work. Demonstrates accuracy thoroughness and follows through on commitments.

Must practice a high level of confidentiality and be able to effectively respond to questions from employees, managers and outside entities. Must have excellent communication skills, both verbal and written. Must be able to work with others to resolve issues and maintain composure in an environment of changing priorities.

Must have knowledge of all company policies and procedures. Must be able to work on a timetable, follow instructions, responds to management direction and solicits feedback to improve performance. Should have excellent character references and solid work background. Must be able to read, write and speak English. Spanish is preferred.

Must have knowledge and proficiency of office computer equipment and software. Demonstrate ability to multi task and work in a fast-paced office setting. Proven ability to cope with conflict, stress and crisis situations.

TRAINING REQUIREMENTS

Texas EVV Customer Home Screen Standard Operating Procedure Client Entry

Standard Operating Procedure Schedule Entry for Texas EVV Customer Training

Standard Operating Procedure EVV call process training

Standard Operating Procedure Small Alternative Device Procedure Training

Standard Operating Procedure Call Manager/Scheduling Training

Call Manager Icons and Status Colors training

DRIVING & OTHER REQUIREMENTS

Must have and maintain a valid state driver license, have a registered and reliable vehicle that meets state law standards, and meets the insurance standards of company. Position requires travel between company sites as well as the community.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS PHC SCHEDULER/EVV CLERK

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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