Delivery Associate

1 month ago

McLean, United States Lucid Motors Full time
Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As a Delivery Associate, your primary responsibility will be to successfully articulate and deliver the Lucid brand and ownership experience to our customers. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner's needs through asking the appropriate questions to deliver on an exceptional customer centric experience.

Who we are looking for

You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences. You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required. The Delivery Associate acts as a Lucid ambassador and drives personalized experiences on the day of delivery. The Delivery Associate is driven by achievement and thrives in an environment where goals are set and attained.

The team you will work with

The Delivery Associate will work closely with the Delivery Supervisor and the sales and service team. The Delivery Associate will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.

Delivery Ceremony
  • Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs
  • Deliveries can be done either at delivery center or at client's preferred location
  • Represent Lucid by articulating our technological, design, and quality advantages over competitors to benefit the customer's purchasing decision
  • Accurately complete required paperwork and collect necessary documents to finalize delivery
  • Log in relevant delivery and customer information into Salesforce
  • Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
Delivery Preparation
  • Manage pool of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness
  • Utilize Salesforce to meticulously document essential details such as inbound and outbound activity and delivery specifications.
  • Connect with customer to schedule appointment ahead of delivery date (through introduction from Sales Specialist) to set clear expectations and next steps on delivery process and requirements
  • Collaborate with Delivery Operations Specialist, Service and Logistics to ensure readiness of vehicle and delivery area for ceremony
  • Assist with daily operations as needed
Qualifications:
  • 1+ years of customer facing professional experience.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
  • Comfortable navigating ambiguity
  • Experience in a luxury retail or hospitality environment preferred.
  • Comfort with using Salesforce or equivalent CRM system.
  • A Bachelor's degree or equivalent experience in business, sales, or related discipline.
  • Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
  • Demonstrates a passion and enthusiasm for Lucid products and technological advances.
  • Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction.
  • Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
  • Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
  • Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making.
  • Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
  • Demonstrates a passion for electric vehicles and premium vehicle markets.
  • Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience.
  • Manages and overcomes customer feedback in a cordial and calm manner.
  • Acts with urgency and champions excellence in all company objectives.
  • Available to work weekends, evenings, nights, and holidays as needed.
  • Ability to present and maintain a clear driving record.
  • Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required on occasion
  • Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.


By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

  • Principal Associate; Project Management

    4 weeks ago

    McLean, United States Capital One Financial Corporation Full time

    Manage small to medium scale program deliveries that impact Authorizations Platform (i.e. New Business Launches, Card priorities)Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate s Project Management, Associate, Principal, Product Management, Project, Management, Banking, Business Services

  • Consulting and Operations Associate

    2 weeks ago

    McLean, United States Rubris Inc. Full time

    Due to rapid growth, Rubris is excited to welcome a Consulting & Operations (C&O) Associate to its team.The Rubris C&O group is responsible for delivery and management of engagements involving Rubris products and services.In this role, you will report to the Director of Consulting & Operations and have heavy interaction with your team, which may include 3-5...

  • Principal Associate; Project Management

    2 weeks ago

    McLean, United States Capital One Financial Corporation Full time

    Manage small to medium scale program deliveries that impact Authorizations Platform (i.e. New Business Launches, Card priorities)Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate s Project Management, Associate, Principal, Product Management, Project, Management, Banking, Business Services...

  • Sr. Associate, Product Management

    4 months ago

    McLean, United States Capital One Full time

    West Creek 2 (12072), United States of America, Richmond, VirginiaSr. Associate, Product Management - Card Data Now Sr. Associate - Card Data Now Capital One’s Card DMDC (Data, Models, Decision & Credit) organization is seeking candidates who are eager to be at the forefront of innovation to build data driven solutions to unlock the value of data and...

  • Customer Experience Associate

    3 weeks ago

    McLean, United States The Lovesac Company Full time

    Job Details Job Location Tysons Corner - McLean, VA Remote Type Hybrid Salary Range $21.75 - $26.73 Hourly Description About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating around furniture solutions that are adaptable, washable,...

  • Principal Associate, Learning Experience Designer

    2 months ago

    McLean, United States Capital One Full time

    Locations: VA - McLean, United States of America, McLean, Virginia Principal Associate, Learning Experience Designer - Enterprise Curriculum and Experiences The Enterprise Curriculum and Experiences (ECE) Learning Design team brings together human-centered and instructional design practices to create high impact learning experiences for associates across...

  • Customer Experience Associate

    3 months ago

    McLean, United States The Lovesac Company Full time

    Job Details Job Location Tysons Corner - McLean, VA Remote Type Hybrid   Salary Range $21.75 - $26.73 Hourly Description About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating around furniture solutions that are adaptable, washable,...

  • Associate Director

    6 days ago

    McLean, United States CrossCountry Full time

    From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind...

  • Associate Director

    2 months ago

    McLean, United States Cross Country Consulting Full time

    From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind...

  • Customer Experience Associate

    3 weeks ago

    McLean, United States The Lovesac Company Full time

    Job Details Job Location Tysons Corner - McLean, VA Remote Type Hybrid   Salary Range $21.75 - $26.73 Hourly Description About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating around furniture solutions that are adaptable, washable,...

  • CUAS Service Delivery Manager

    3 weeks ago

    West McLean, United States LaBine and Associates Full time

    Job OverviewWe are seeking a highly skilled CUAS Service Delivery Manager to join our team at LaBine and Associates in McLean, VA.About the RoleThis is a pivotal position that will play a key role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of challenges.Main ResponsibilitiesTaking a...

  • Associate Cloud Engineer

    2 weeks ago

    McLean, United States Appian Full time

    Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and...

  • Associate Systems Engineer

    2 weeks ago

    McLean, United States Appian Full time

    Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and...

  • Associate Systems Engineer

    4 weeks ago

    McLean, United States Appian Full time

    Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and...

  • Overnight Associate

    4 weeks ago

    MCLEAN, United States Wegmans Food Markets Full time

    Schedule: Part timeAvailability: Overnight (Including Weekends). Shifts start as early as 8pmAge Requirement: Must be 18 years or olderLocation: McLean, VAAddress: 1835 Capital One Drive SouthPay: $17 - $17.50 / hourJob Posting: 12/01/2024Job Posting End: 12/29/2024Job ID:R0231111EARN A BONUS UP TO $500! Hiring immediately!Our Overnight Grocery team works...

  • Overnight Associate

    2 weeks ago

    McLean, United States Wegmans Full time

    Schedule: Part timeAvailability: Overnight (Including Weekends). Shifts start as early as 8pmAge Requirement: Must be 18 years or olderLocation: McLean, VAAddress: 1835 Capital One Drive SouthPay: $17 - $17.50 / hourJob Posting: 12/09/2024Job Posting End: 12/23/2024Job ID:R0231111EARN A BONUS UP TO $500! Hiring immediately!Our Overnight Grocery team works...

  • Overnight Associate

    2 months ago

    McLean, United States Wegmans Food Markets Full time

    Schedule: Part time Availability: Overnight (Including Weekends). Shifts start as early as 8pm Age Requirement: Must be 18 years or older Location: McLean, VA Address: 1835 Capital One Drive South Pay: $15.50 - $16 / hour Job Posting: 10/28/2024 Job Posting End: 11/25/2024 Job ID:R0227898 EARN A BONUS UP TO $500! Hiring immediately! Our Overnight Grocery...

  • Overnight Associate

    2 weeks ago

    McLean, United States Wegmans Food Markets Full time

    Schedule: Part timeAvailability: Overnight (Including Weekends). Shifts start as early as 8pmAge Requirement: Must be 18 years or olderLocation: McLean, VAAddress: 1835 Capital One Drive SouthPay: $17 - $17.50 / hourJob Posting: 12/09/2024Job Posting End: 12/23/2024Job ID:R0231111EARN A BONUS UP TO $500! Hiring immediately!Our Overnight Grocery team works...

  • Overnight Associate

    2 months ago

    McLean, United States Wegmans Food Markets Full time

    Job DescriptionSchedule: Part timeAvailability: Overnight (Including Weekends). Shifts start as early as 8pmAge Requirement: Must be 18 years or olderLocation: McLean, VAAddress: 1835 Capital One Drive SouthPay: $15.50 - $16 / hourJob Posting: 10/28/2024Job Posting End: 11/25/2024Job ID:R0227898EARN A BONUS UP TO $500! Hiring immediately!Our Overnight...

  • Associate Systems Engineer

    2 weeks ago

    McLean, United States Appian Corporation Full time

    Job DescriptionJob DescriptionHere at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These...