Production / Technical Support

5 days ago

Charlotte, United States Genesis10 Full time
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position.

Responsibilities:
  • Run the day to day operations of the technology platform
  • Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
  • Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams
  • Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
  • Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
  • Resolve complex issues
  • Consult with end users to determine optimal configuration of equipment and applications
  • Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
  • Exercise judgment within defined procedures and practices to determine appropriate action
  • May provide coaching and mentoring for other employees but does not directly manage others
  • Initiate and provide leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives
  • Participate with management in the development of technology products, service standards and development efforts that impact the client/business area
  • Serve as an escalation point between the client/business areas
Requirements:
  • Effective communication skills
  • Strong documentation skills
  • Broad understanding of Linux/Unix
  • Understanding of SQL scripting
  • Strong knowledge of Oracle DB
  • Ability to work under high intense technical troubleshooting operations
  • Experience in Splunk, Interscope and AppDynamics application Programming Interface (API) integration
  • Strong knowledge of Cloud technology
  • Experience in Incident Management and Problem Management Triage management
  • Experience in effective technical trouble shooting
  • Expert knowledge in Payment and Merchant Technology
  • Certification and production migration expert
  • Gift Card, Visa, Client, Client and Client operating regulations and PCI Data Security Data
  • Strong technical certification knowledge of Visa's Base 1, Client's BankNet, BaseII systems and IPM clearing formats
  • Increased awareness and exposure to basic technical principles, concepts and techniques
Pay Range: $34.18-$42.18

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available


For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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