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IT Field Technician

4 months ago

Santa Fe, United States IronEdge Group Full time
IT Field Technician

(Open to applicants living within commuting distance of Santa Fe, NM.)

If you are a self-starter, take this step to learn a new career with us

Job Description

Field Technicians provide front-line technical support for end users and troubleshooting of server and network systems. The role will be responsible for timely escalation and effective communication of issues and needs to clients and senior staff members. The Field Technician is an advanced problem solver with creative solutions for long-term stability.

Each day, you will troubleshoot and remediate issues on-site for clients. You will track, route, and redirect problems to correct resources. The Field Technician will interact with users that include Executive client contacts. You will work with the support team and management to ensure issues are processed quickly and effectively for the highest support levels. You will provide positive and professional support for clients over the phone and in person. Each day, the Field Technician ensures tickets are filled out according to company standards, ensuring proper documentation and closure. You will perform repairs to software or peripheral equipment configurations, following design or installation specifications. Occasionally, you will provide training to end users on the proper use of hardware or software and provide training to new team members. Field Technicians participate in an on-call rotation

Requirements
  • Basic troubleshooting of hardware, software
  • Troubleshooting of web browsers and applications
  • Basic understanding of configuration and operation of mobile devices
  • Printers and peripherals
  • Basic Networking/Wi-fi
  • Customer Service
  • Troubleshooting and multi-tasking skills
  • Successful completion of a pre-employment background check is required prior to start date for all employees
Benefits
  • IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
  • Vision Insurance
  • AD&D Insurance
  • Short-Term and Long-Term Disability Insurance
  • Flexible Spending Account and Health Savings Account
  • Flexible Time Off plus Holidays
  • Matching 401k
  • At IEG, everyone deserves great experiences

Salary Range

$39,520 to $41,600 annually, which is equivalent to $19 to $20 hourly based on a 40-hour workweek.

Eligible for overtime pay.