Scheduler / Contact Center

2 weeks ago

Albuquerque, United States Ardent Health Full time
Overview

Join our team as a day shift, full-time, Call Center Scheduler in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department:
  • Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions.
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications

Job Requirements:
  • High School Diploma or GED equivalent.
  • Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook
Preferred Job Requirements:
  • Associate degree or higher in related field of study.
  • 1+ year healthcare background/experience and/or call center experience.

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