Current jobs related to Front Desk Supervisor - Reno - Renaissance Reno Downtown Hotel & Spa

  • Front Desk Supervisor

    2 days ago

    Reno, Nevada, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest service, ensuring seamless front desk operations, and leading a team of front desk associates.Key...

  • Front Desk Supervisor

    6 days ago

    Reno, United States Meruelo Group Full time

    SUMMARY The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as Front Desk Supervisor. The applicant should have previous Front Desk experience. Possess proven organizational skills, exceptional guest service, and problem solving skills and LMS systems knowledge. Oversee the overall day to day operations...

  • Hotel Front Desk Relief Supervisor

    3 weeks ago

    Reno, United States Peppermill Casino Full time

    The Relief Supervisor assists the Hotel Shift Manager by effectively managing the hotel inventory and at times provides direction to the Shift employees. Must be capable of supervising employees with varied experience levels and with varied backgrounds. Qualifications: At least one-year front desk experience preferred. Minimum of one year experience with...

  • Front Desk Associate

    1 month ago

    Reno, United States Atrium Hospitality Full time

    Hotel: Reno Ramada. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a cultu Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Representative

    2 hours ago

    Reno, Nevada, United States Atrium Hospitality Full time

    Hotel Front Desk AssociateCompany: Atrium HospitalityJob Type: Full-timeLocation: Reno RamadaAbout the Role:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Reno Ramada. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and...

  • Front Desk Operations Manager

    6 days ago

    Reno, Nevada, United States Meruelo Group Full time

    Job SummaryThe Grand Sierra Resort Hotel Operations Department is seeking a highly skilled and experienced Front Desk Supervisor to oversee the day-to-day operations of the Front Desk. The ideal candidate will have a proven track record of providing exceptional guest service, managing front office staff, and maintaining a smooth and efficient operation.Key...

  • Front Desk Manager

    3 months ago

    Reno, United States Atlantis Casino Resort & Spa Full time

    Overview: Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this...

  • Front Desk Manager

    3 days ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Hotel Front Desk ManagerAt Atlantis Casino Resort Spa, we are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage the performance of the...

  • Front Desk Associate

    4 days ago

    Reno, Nevada, United States Atrium Hospitality Full time

    Hotel: Reno Ramada. We are seeking a Front Desk Associate to join our team at Atrium Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your passion for delivering outstanding service will help create a positive experience for our guests and contribute to our company's...

  • Front Desk Representative

    6 days ago

    Reno, Nevada, United States Courtyard Reno Downtown Full time

    Job SummaryCourtyard by Marriott Reno Downtown/Riverfront is seeking a highly skilled Front Desk Agent to provide exceptional guest service and ensure a seamless stay for our valued guests. As a Front Desk Agent, you will be the first point of contact for our guests, and your warm and welcoming demeanor will set the tone for their entire...

  • Front Desk Operations Manager

    1 week ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Atlantis Casino Resort & Spa. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service, managing front desk operations, and leading a team of front desk staff.Key ResponsibilitiesGuest Service Delivery:...

  • Front Desk Representative

    7 days ago

    Reno, Nevada, United States Staybridge Suites Reno Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites Reno. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in a friendly and...

  • Front Desk Representative

    2 weeks ago

    Reno, Nevada, United States Courtyard Reno Downtown Full time

    Job Summary:Courtyard Reno Downtown is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Responsibilities:Guest Service: Greet and welcome...

  • Front Desk Shift Manager

    2 hours ago

    Reno, Nevada, United States Grand Sierra Resort and Casino Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Shift Manager to join our team at the Grand Sierra Resort and Casino. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising staff to ensure seamless check-in and check-out processes.Key...

  • Front Desk Operations Manager

    6 days ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    {"h1": "Hotel Front Desk Manager Role", "p": "As a key member of the Atlantis Casino Resort Spa team, the Hotel Front Desk Manager plays a vital role in ensuring exceptional guest experiences and maintaining the highest standards of service. This position requires a strong leader who can effectively manage the front desk team, prioritize tasks, and make...

  • Front Desk Representative

    16 hours ago

    Reno, Nevada, United States Staybridge Suites Reno Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Staybridge Suites Reno. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Responsibilities:Guest Service: Greet and welcome guests, respond to their...

  • Front Desk Coordinator

    2 weeks ago

    Reno, Nevada, United States Fresh Form Draft Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Fresh Form Draft. As the first point of contact for visitors and clients, you will play a critical role in providing a positive and professional experience.Key ResponsibilitiesFront Desk Management: Ensure the front desk is tidy and well-organized...

  • Front Desk Representative

    1 day ago

    Reno, Nevada, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Staybridge Suites Reno, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesRegister guests...

  • Front Desk Operations Manager

    2 hours ago

    Reno, Nevada, United States Atlantis Casino Resort & Spa Full time

    Hotel Front Desk ManagerAt Atlantis Casino Resort Spa, we are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.Key ResponsibilitiesManage the performance of the...

  • FT - Front Desk Agent

    5 months ago

    Reno, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

Front Desk Supervisor

4 months ago

Reno, United States Renaissance Reno Downtown Hotel & Spa Full time
Overview

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path   

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.