Business Analyst, Senior

1 week ago

Lewisville, United States Caliber Collision Centers Full time
Service Center
CSCS TX
About Caliber

Caliber is a purpose driven company. With over 24 years in the automotive services industry, we lead through our core values and our purpose of Restoring You to the Rhythm of Your Life. Providing opportunities for all our teammates to reach their full potential and delivering on our commitments to our clients and customers.

Restoring the Rhythm of Your Life begins with our teammates. We do the right thing by offering a robust benefits package including day-one benefits (medical, dental, vision, 401K), vacation plans to support work-life balance, leadership development programs and coaching, career growth opportunities, and exposure to multiple business models in the automotive space.

Job Summary
Act as liaison between business users and IT organization in support of applications and process improvements

Essential Job Duties
  • Interpret and functionally design integration solutions between various systems.
  • Assist in the acquisition and merger process to include data conversions and process re-engineering.
  • Work directly with developers in troubleshooting application issues to find root cause analysis.
  • Research current environment, analyze information, and provide sound solutions to complex business issues.
  • Develop business requirements for resolving issues, new enhancements, and new applications.
  • Continually analyze existing applications and business processes to identify opportunities for improvement.
  • Provide support to business owners and users regarding business applications and processes.
  • Work with business owners and users to create functional requirements.
  • Document business processes.
  • Act as a point of contact for business and technical support.
  • Develop and maintain documentation for current applications and user manuals.
  • Participate as a liaison between the business user community and the IT Organization.
  • Contact point for systems and services that are outsourced to a third-party developer or maintenance organization.
  • Other duties as assigned
Skill/Requirements
  • Bachelor's degree in Business, Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
  • Minimum 6 to 8 years of experience with enterprise systems in a role as a functional business analyst
  • Report development using the Microsoft Business Intelligence tools
  • Project Management Certification a plus.
  • Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
  • Listening skills, to understand what people say and to detect what they might be hesitant to say.
  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Facilitation skills, to lead requirements workshops.
  • Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.
  • Writing skills, to communicate information effectively to customers.
  • Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.
  • MS Office, Project, & Visio skills required.


Caliber is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Caliber is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

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