Resolution Optimization Specialist

3 months ago

Nashville, United States Vanderbilt University Full time

Key Functions and Expected Performance:

• Facilitate resolution meetings, including scheduling key events, organizing and distributing materials, and engaging contracted resources.

• Issue key case communications and documents in accordance with COE policies and procedures.

• Coordinate timely assurance completion for grant recipients.

• Provide administrative support, including scheduling meetings across multiple calendars to assure timely completion of core COE functions and triaging administrative issues.

• Maintain accurate and complete records.

• Coordinate with the Office Manager and Director of Strategic Optimization to assure accurate data collection, curation, and reporting.

• Format and redact written work product in accordance with COE policies and procedures.

• Champion measurable continuous improvement by optimizing people, processes, and technology, including AI, to democratize access and opportunity to learning, development, and growth opportunities across the organization.

• Champion of our values: belonging, self-direction, collaboration, and growth.

• Additionally, undertake any other responsibilities as needed.

Supervisory Relationships:

This position does not have supervisory responsibility; this position reports administratively and functionally to the Director of Strategic Optimization.

Education and Certifications:

• A high school diploma or equivalent is required.

• A Bachelor’s degree from an accredited institution of higher education is preferred.

Experience and Skills:

• At least two years of related work experience in process administration is strongly preferred.

• Strong interpersonal skills are required.

• Thorough working knowledge of the full suite of Microsoft Office products is required.

• Working knowledge of online meeting platforms is preferred.

• Knowledge of case management processes, particularly in equity-related fields, is preferred.

• Strong verbal and written communication skills are required.

• Strong proofreading skills are required.

• Attention to detail is required.

• Experience with redaction tools is preferred.

• Strong professional integrity and the ability to maintain the privacy of information is required.

• Experience working with a diverse population is strongly preferred.

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.

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