Current jobs related to Service Desk - Vienna - INSPYR Solutions

  • Service Desk Lead

    3 days ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job SummaryKadiak, LLC is seeking an experienced Service Desk Lead to work 2nd shift in support of our government customer in Vienna, Virginia. As a key member of our team, you will be responsible for managing daily operations of the service desk, leading the shift team, and ensuring the service desk is constantly developing and improving.Key...

  • Service Desk Operations Manager

    1 week ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job SummaryKadiak, LLC, a leading provider of IT services, is seeking an experienced Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for managing daily operations of the service desk, leading a team of IT support specialists, and ensuring that our customers receive exceptional service.Key ResponsibilitiesService Desk...

  • Service Desk Shift Leader

    2 weeks ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    About Kadiak, LLCKadiak, LLC is a leading provider of government services, dedicated to delivering exceptional service to our clients. We are seeking an experienced Service Desk Shift Leader to support our team in a dynamic and fast-paced environment.Job SummaryWe offer a competitive compensation package and an exceptional benefits program, including health,...

  • Service Desk Shift 1 Leader

    7 days ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job Title: Service Desk Shift 1 LeaderKadiak, LLC, a Koniag Government Services company, is seeking an experienced Service Desk Shift 1 Leader with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.Job SummaryWe offer competitive compensation and an extraordinary benefits package including health, dental and vision...

  • Service Desk Shift 1 Leader

    5 days ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job Title: Service Desk Shift 1 LeaderKadiak, LLC, a Koniag Government Services company, is seeking an experienced Service Desk Shift 1 Leader with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.Job Summary:We offer competitive compensation and an extraordinary benefits package including health, dental and vision...

  • Service Desk Shift 1 Leader Position

    2 days ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job Title: Service Desk Shift 1 LeaderKadiak, LLC, a Koniag Government Services company, is seeking an experienced Service Desk Shift 1 Leader with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.Job SummaryWe offer competitive compensation and an extraordinary benefits package including health, dental and vision...

  • Service Desk Shift 1 Manager

    2 weeks ago

    Vienna, Virginia, United States Kadiak, LLC Full time

    Job SummaryKadiak, LLC, a Koniag Government Services company, is seeking an experienced Service Desk Shift 1 Leader to support our government customer in a dynamic and challenging environment.Key ResponsibilitiesManage Daily Operations: Oversee the daily activities of the service desk, ensuring seamless execution of tasks and efficient resolution of customer...

  • Senior IT Service Desk Engineer

    1 month ago

    Vienna, United States Integral Services Company Full time

    Overview Senior IT Service Desk Engineer Location: Vienna, VA Clearance: Active TS/SCI Integral Federal is actively looking to hire a Senior IT Service Desk Engineer – TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands on technically capable computer and system expertise including...

  • Help Desk Support Specialist

    2 weeks ago

    Vienna, United States Armedia LLC Full time

    Job DescriptionJob DescriptionArmedia is in search of a Help Desk Support Specialist, this position can be fully remote, however, candidates that are located in the DC Metro area are highly preferred to attend occasional meetings at our office in Vienna (Tyson's Corner), Virginia.  The Help Desk Support Specialist must have excellent communication and...

  • Front Desk Associate

    2 weeks ago

    Vienna, Virginia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Services: Greet guests warmly and efficiently,...

  • Application Service Desk Analyst SECRET CLEARANCE required

    3 weeks ago

    Vienna, United States Tesla Laboratories, Inc. Full time

    Active Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent...

  • Automotive Front Desk Coordinator

    1 week ago

    Vienna, Virginia, United States Stohlman Subaru of Tysons Full time

    Job SummaryStohlman Subaru of Tysons is seeking a highly motivated and organized Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring a smooth transition between customers and personnel.Key ResponsibilitiesCustomer Service:...

  • Application Service Desk Analyst SECRET CLEARANCE required

    4 months ago

    Vienna, United States Tesla Laboratories. Inc. Full time

    Active Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent...

  • Application Service Desk Analyst SECRET CLEARANCE required

    4 months ago

    Vienna, United States Tesla Laboratories. Inc. Full time

    Job DescriptionJob DescriptionActive Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional...

  • Medical Office Front Desk Representative

    2 weeks ago

    Vienna, Virginia, United States Capital Area Pediatrics Full time

    Job Opportunity at Capital Area PediatricsWe are seeking a highly skilled and detail-oriented Medical Office Front Desk Representative to join our team at Capital Area Pediatrics.About the Role:As a Medical Office Front Desk Representative, you will serve as the first point of contact for patients and visitors, providing exceptional customer service and...

  • Senior IT Service Desk Agent

    1 week ago

    Vienna, Virginia, United States Tesla Laboratories. Inc. Full time

    About the RoleWe are seeking a highly skilled Senior IT Service Desk Agent with a specialization in image management to join our team at Tesla Laboratories, Inc.Key ResponsibilitiesProvide exceptional Tier 1-Tier 3 support for complex customer issues related to desktop imaging and virtual desktops.Assist with the maintenance and optimization of system images...

  • Automotive Front Desk Receptionist

    3 months ago

    Vienna, United States Stohlman Subaru of Tysons Full time

    Stohlman Subaru of Tysons is looking for a positive, motivated professional to join our team. At Stohlman, we continually strive to provide outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful. The position of Front Desk Receptionist is a vital role and a very unique opportunity within the...

  • Automotive Front Desk Receptionist

    3 months ago

    Vienna, United States Stohlman Subaru of Tysons Full time

    Job DescriptionJob DescriptionStohlman Subaru of Tysons is looking for a positive, motivated professional to join our team. At Stohlman, we continually strive to provide outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful.The position of Front Desk Receptionist is a vital role and a very...

  • Security Officer

    2 weeks ago

    Vienna, Virginia, United States HYATT Hotels Full time

    Job Summary:The Security Officer - Guest Services is responsible for ensuring the safety and security of hotel guests and employees. This role requires a high level of attention to detail, effective communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Guest Services: Provide exceptional service to guests, responding...

  • Customer Service Representative

    3 weeks ago

    Vienna, Virginia, United States Stohlman Subaru of Tysons Full time

    Stohlman Subaru of Tysons is seeking a dedicated and enthusiastic individual to become part of our team. At Stohlman, we are committed to delivering exceptional customer service while fostering a supportive workplace culture. Our goal is to empower our employees to thrive in their roles. The Front Desk Coordinator position is a crucial and distinctive...

Service Desk

4 months ago

Vienna, United States INSPYR Solutions Full time
Title: Service Desk Technician

Location: Hybrid 10 days a month in Winchester, Virginia

Duration: 6+ months

Compensation: $20-28/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Role will be hybrid based out of Winchester,Virginia around 10 days a month. Shift is Monday-Friday 0800-1630. This is an intial contract role.

Job Description:

The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request fulfillment. The goal is to extend a superior service commitment to all employees by addressing IT issues, striving for first-contact resolution whenever possible, timely escalation, and management of incidents and service requests to enable employees to serve members around the globe.

We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multitask, and work in various systems/applications to help promote customer satisfaction.

Responsibilities
• Respond to inbound calls daily to provide technical support/troubleshooting
• Provide support via web queues, outbound interactions, and emails
• Leverage resources to resolve technical issues timely
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Escalate requests outside of your scope when necessary
• Attend weekly staff/mentor meetings
• Remain cognizant of adherence to help promote business unit success
• Adhere to internal practices, policies, and procedures
• Perform other related duties as assigned or appropriate

Qualifications
• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and IT terminology
• Exposure to solving routine or standard administrative, operational, or system problems and issues
• Effective verbal and written communication skills
• Ability to leverage finesse/soft skills when interacting with end users
• Basic organizational, planning, and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment
• Desired - Call Center or front-line customer support experience
• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
• Desired - Previous customer service in a fast-paced environment
• Desired - Familiar with ticketing software (ServiceNow) would be a plus

Our benefits package includes:
  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • ...and much more


About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-01942