Software Support Specialist I

2 months ago


San Diego, United States Vets Hired Full time

About the job Software Support Specialist I

Primary Accountabilities

  • Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner.
  • Assess and identify client software needs.
  • Assist in testing of new and existing software.
  • Plan and conduct training of end users.
  • Assist with software installations.
  • Perform accurate and appropriate system configuration for conversion of client data.
  • Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments.
  • Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid drivers license required.
  • It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business.
Experience:
  • One or more years experience in customer service; customer service in technical support or telecommunications preferred.
  • Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM
  • Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions
  • Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools
  • Ability to analyze problems, identify workable solutions, and select appropriate course of action
  • Strong written and verbal communication skills including ability to train in a group setting


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