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IT Support Specialist

4 months ago

Plano, United States Splunk Full time

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Splunk IT is looking for an onsite Global IT Support Specialist who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), hardware, and software. This is an excellent opportunity to be part of a growing organization with a bright future. Service Desk Analysts are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions. Responsibilities: Support the local Splunk staff throughout the AMER region. Assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI. Write training materials: How-To documents, FAQ’s, etc. Support on site DialPad phone system Be the hands of Corporate IT for Server and Network issues Respond to queries either in person, on the phone or via email Maintain daily performance of computer systems. Triage problems by asking appropriate questions to determine the nature of the problem. Follow up with end-users to ensure issues have been resolved. Configure new users' systems and install computer peripherals as needed Image, configure, pack, and ship computers for new starters in remote offices Be responsible for providing break/fix services to Splunk assets including, but not limited to Apple devices, PCs, mobile devices. Install, modify, and repair computer hardware and software. Participate in Global IT initiatives and projects Gain a basic understanding as to how Splunk uses Splunk internally Requirements: 3-5 year experience of providing desktop support 3-5 year experience in fixing hardware as well as software installations 2+ year experience in supporting Gmail and Gsuite in an enterprise environment Maintaining & Troubleshooting corporate PCs, Macs, AV equipment, printers, faxes, and phone system Understanding of IPv4 subnetting, TCP/IP, and networking technologies up to and including DNS, DHCP, and VPNs Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management Preferred knowledge and experience: These are a huge plus. Prior knowledge or exposure to Splunk, while not required, is a plus A+, Network +, or other IT industry standard certifications desirable Education: BS or MS in Computer Science/Information Systems or equivalent experience required Splunk is an Equal Opportunity Employer At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.