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Customer Support
4 months ago
Description: The job title tends to get candidates with IT experience. The position handles enrollments and inquiries of our APS Programs. We process unenrollment's and changes in enrollments. We have found that someone too IT focused or helpdesk support have not been a good match to the position. This is more application support and customer service with strong computer skills Performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs. This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department. 1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials. 2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures. 3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events. 4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies. 5) Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts. 6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment. 7) Provides orientation, work direction or training to other administrative support positions in the department when necessary. 8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy. Skills: Support, Desktop, Customer SErvice, customer support associate Top Skills Details: Support,Desktop,Customer SErvice,customer support associate Additional Skills & Qualifications: Customer service is a must Hybrid/onsite • Position will be hybrid. o Address for work location: 400 N 5th St. Phoenix, AZ 85004 • Customer service skills are a must • This position will process interconnection applications to the grid. It will also involve processing applications and enrollments in the APS programs. Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
