Software Applications Specialist

1 week ago

Auburn, United States Metal Technologies Full time

General Summary:

The Software Applications Specialist is responsible for the installation, maintenance, and training of users on approved software including Odyssey, Dayforce, Radley, Concur, O365, and 4D. This role plays a crucial part in ensuring that users have the necessary support and training to effectively utilize company software.

Principal Duties and Responsibilities:

  • Manage security access profiles and create log-on IDs based on user manager authorizations.
  • Conduct training sessions for new employees on the MTI IT System.
  • Provide troubleshooting assistance for system, software, or user issues.
  • Facilitate user training for new systems and versions.
  • Create and maintain comprehensive user documentation for systems software.
  • Engage with customers to address specific EDI and bar code label needs.
  • Design customized training programs for users.
  • Develop, test, and maintain queries and reports using Data Explorer Intelligent Views, Crystal Reports, Excel, and other reporting tools.
  • Offer backup support for daily operational functions as needed.

Knowledge, Skill, and Ability Requirements:

  • Exceptional communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities.
  • Capability to manage and organize multiple priorities effectively.
  • Competence in training users with diverse levels of technical expertise.

Working Conditions:

  • The Software Applications Specialist will primarily work in an office environment but will occasionally visit the manufacturing plant. Adherence to plant conditions is essential.

Physical Requirements:

  • Ability to remain in a stationary position 90% of the time.
  • Capable of moving around the office and occasionally in the plant.
  • Constantly operate a computer and other office equipment such as calculators, copiers, and printers.
  • Frequent communication with employees and other individuals in person and over the phone.

Education and Experience Requirements:

  • Bachelor's degree in business, accounting, MIS, or engineering is preferred, or equivalent relevant experience.

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