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BDC Agent

4 months ago

North Miami, United States Lithia & Driveway Full time

Dealership:L0533 Subaru of North Miami

Subaru of North MiamiBDC Agent

Hourly $15.00 plus commission

8:00 am - 5:00 pm

11:30 am - 8:00 pm

Join the Award-Winning Lithia & Driveway Team

If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success

We are committed to Growing our Company and Growing our People

As a BDC Representative, you will help the Service Departments meet customer demands by responding to and communicating with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

Responsibilities:

  • Gather accurate customer information to create a database for continual follow-up and retention

  • Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

  • Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.

  • Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.

Qualifications:

  • Ability to present information in a clear and professional manner.

  • Ability to manage one’s own time effectively.

  • Ability to type efficiently.

  • Basic & phone computer skills.

We offer best in class industry benefits:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond