Customer Support Specialist

5 days ago

St Louis, United States Manpower Group Inc. Full time

Our client, a leading healthcare company, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Care team supporting order inquiries, providing tracking information, and ensuring each transaction is processed within customer specifications. The ideal candidate will have excellent communication skills, computer knowledge, and the ability to work in a fast-paced environment. Job Title: Call Center Specialist Location: St. Louis, MO 12 month Contract 3 weeks of training Monday-Wed onsite 8am-5pm EST Schedule: 10:30-7pm EST What's the Job? Answer and resolve requests and inquiries related to orders, shipments, or other customer-related matters and accurately document them. Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon. Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries. Investigate and record lost or damaged orders, complaints, credit, and/or rebill requests. Act as a role model of the company's values and best-in-class business practices. What's Needed? Ability to communicate effectively with others. Provide tracking information to customers. Have computer knowledge. SAP knowledge is a plus, but will train. Bilingual is a plus. HS Diploma or GED. What's in it for me? Opportunity to work in a dynamic, fast-paced, high-energy call center. Be part of a rewarding team environment focused on delivering a better customer experience. 3 weeks of training provided, Monday-Wed onsite 8am-5pm EST. Utilize UPS and FedEx for shipping. Interviews will be virtual. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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