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Customer Service and Sale Associate

3 months ago

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Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building. This is a remote job that involves working from home.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and virtual meetings.
  • Provide accurate information about our products and services.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Identify customer needs and recommend appropriate products or services.
  • Follow up with potential and existing customers to nurture leads and close sales.
  • Maintain detailed and accurate customer records in our CRM system.
  • Achieve and exceed sales targets and performance metrics.
  • Collaborate with team members and other departments to ensure customer satisfaction.
  • Stay up-to-date with product knowledge, industry trends, and best practices.

Qualifications:

  • Proven experience in customer service and/or inside sales.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively.
  • Proficient in using CRM software and other sales tools.
  • Comfortable with technology and able to adapt to new systems quickly.
  • High school diploma or equivalent; college degree preferred.

Benefits:

  • Competitive wages and bonus structure.
  • Stock Options, Life Insurance, Discount Savings Card
  • Comprehensive Medical/Dental reimbursement program.
  • Flexible working hours and remote work environment.
  • Compensation is based on performance.
  • Professional development opportunities.