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Spa Front Desk Agent

4 months ago

Lake Geneva, United States Grand Geneva Resort & Spa Full time

Description

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Spa Guest Service Agent to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day ✨

·       Love where they work ✨

·       Be appreciated for what they bring to a team ✨

·       Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)

About the role

Join our Grand family as our new Spa Front Desk Associate: Greet and check guests in and out, book appointments, sign up and renew memberships.


What will you be doing?

·       Check guests in and out for spa appointments.

  • Provide accurate and appropriate information to guests and customers.
  • Input and retrieve information routinely from computer system.
  • Respond to guest requests and handle guest issues or report complaints to management.
  • Remain calm and alert, especially during emergency.
  • Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Answer guest questions regarding area or resort, outlet information and services.
  • Greet and welcome guest as they arrive at the spa.
  • Perform other duties as assigned.

What do you bring to the role?

  • Someone who is passionate about people and travel
  • Willing to work weekends
  • LOVES meeting new people and interacting with guests
  • Has reliable transportation to and from work
  • Past experience in hotels and customer service a plus
  • Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.