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Customer Service Specialist

4 months ago

Kingston, United States Ulster Savings Bank Full time
Job Details Job Location Kingston, NY Position Type Full Time   Salary Range $17.50 - $20.00 Hourly Job Shift Monday - Saturday Job Category Customer Service Description

Business Development drives financial performance through profitable revenue growth, goal attainment and exceptional customer service. All employees have a role in Business Development and are responsible to identify potential opportunities to cross sell all Bank products and/or services to both new and existing clients. Employees will continually prospect, both within and outside of the Bank, to create new lead streams for any and all of the Bank's business lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Provide excellent customer service by identifying customer's issues/problems, determining the cause, explaining the best solution, expediting the correction, and following up to ensure resolution.
  2. Act as primary customer support for Internet Banking, Mobile Banking Devices, Bill Pay Service, Treasury Management, Remote Deposit Capture and other electronically delivered services.
  3. Ability to successfully navigate administrative support tools for online banking, bill pay and debit cards that aid in problem/issue resolution.
  4. Document all customer inquiries, tasks, and case activities in Nautilus.
  5. Knowledge of all Bank Departments to assist in first call resolution.
  6. Problem solve all online banking related issues and handle e-mail and voice mails responses.
  7. Cross-sell bank products, services and actively seek referrals.
  8. Serve as a back- up for Back Office Operations on an as needs basis.
  9. Any other tasks as assigned by management.

Hours: Mon.-Fri: 8:00am - 6:00pm

Sat: 9:00am-2:00pm

Min 2/Sats per month

Reports to: Customer Service Supervisor

Salary grades and ranges are based upon the market value of each position and are set as a guideline. The successful candidate's skill level, job history, and performance history are also taken into consideration when job offers are made. Therefore, actual salary offers may fall outside of the salary grade of a position. This position will be posted internally and externally until the position has been filled. If you have any questions, please contact your Human Resource Department.

Qualifications
  1. Excellent oral, written, and analytical skills.
  2. Excellent telephone skills.
  3. Strong interpersonal/customer service skills
  4. Strong overall technical and problem-solving skills.
  5. Team player.
  6. Ability to work flexible work schedules.
  7. Knowledge of DNA and Internet.
  8. Knowledge of Windows operating systems including Word, Excel.
  9. Bi-lingual a plus.
  10. Minimum 2 years banking or customer service experience