Technical Program Manager

3 weeks ago


Raritan, United States The Dignify Solutions LLC Full time
  • Responsible for end-to-end management of Application Development and Production support for a portfolio of data and analytics applications
  • Must have about 10+ yrs of experience in managing data & analytics programs, Onsite-Offshore models and new applications like Snowflake, databricks etc
  • Be the go-to person for solutioning, and for managing development and production support for customers
  • Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols
  • Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
  • Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders
  • Responsible for end to end project delivery of Big Data Solutions from project estimations, project planning, resourcing and monitoring perspective
  • Drive and participate in requirements gathering workshops, estimation discussions, design meetings and status review meetings
  • Participate and contribute in Solution Design and Solution Architecture for implementing Big Data Projects
  • Monitor and review the status of the project and ensure that the deliverables are on track with respect to scope, budget and time
  • Transparently communicate the status of the project to all the stakeholders on a regular basis
  • Identify and manage risks / issues related to deliverables and arrive at mitigation plans to resolve the issues and risks


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