Administrative Assistant

2 weeks ago

Jamestown, United States URBAN MENTAL HEALTH COUNSELING SERVICES PLLC Full time

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Position: Administrative Assistant - Mental Health Counseling Center.

Location: Fairmount Avenue, Jamestown, New York. Job Type: Full-time Salary: $18 - $25 an Hour Application Deadline: Till positions are filled.

About Us: At Urban Mental Health Counseling Services, we are dedicated to fostering mental wellness and providing compassionate support to individuals in our community. Our team is committed to creating a safe and inclusive environment where clients can thrive and staff can grow, while happily providing services/doing the profession they love. We are currently seeking a Mental Health Counselor to join our dynamic team to provide emotional and administrative support to clients in either individual or group settings .

Position Overview: The Administrative Assistant will provide essential support to our counseling team and ensure the efficient functioning of our office. This role requires excellent organizational, communication, and customer service skills, as well as a compassionate approach to supporting individuals who may be experiencing mental health challenges. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and supportive environment.

Key Responsibilities:

  • Client Scheduling & Coordination: Manage appointment scheduling for clients, ensuring accurate and timely bookings, cancellations, and reschedules.
  • Client Intake: Greet clients, collect necessary documentation, and ensure client information is accurately entered into the system.
  • Communication & Support: Answer phone calls, respond to emails, and address client inquiries regarding services, insurance, and billing.
  • Administrative Support: Assist with maintaining client records, filing, data entry, and other general office duties.
  • Billing & Insurance Verification: Process billing, insurance verifications, and claims, ensuring timely submission and follow-up on any outstanding issues.
  • Office Maintenance: Help maintain an organized and clean office space, ensuring supplies are stocked and that the office environment is conducive to client care.
  • Collaboration: Work closely with therapists, counselors, and office management to ensure seamless service delivery and client satisfaction.

Qualifications:

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Previous experience in an administrative role, preferably in a healthcare or mental health setting.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Exceptional communication skills, both written and verbal.
  • Proficiency in office software (Microsoft Office Suite, Google Workspace, etc.) and ability to learn new software quickly.
  • Knowledge of insurance processes and mental health billing practices is a plus.
  • A compassionate, empathetic demeanor with a strong desire to assist others.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong attention to detail and a high level of professionalism.

What We Offer:

  • Supportive Work Environment: Work in a caring, team-oriented atmosphere focused on mental health and well-being.
  • Opportunity for Growth: Be part of a growing practice with opportunities for professional development.
  • Competitive Compensation: We offer competitive pay, health benefits, paid time off, and more.
  • Meaningful and impactful service: Your role will directly contribute to the well-being of our clients, helping them achieve mental and emotional wellness.

How to Apply: Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to hr@urbanmhcs.com and urbanmhcs@gmail.com (for external backup/tracking) with the subject line "Mental Health Counselor Application." We look forward to reviewing your application

Urban Mental Health Counseling Services PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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