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Senior CRM Business Analyst

4 months ago

Columbus, United States Proteam Solutions Full time

Please note: the contractors will be working hybrid, reporting to work each week on Monday's and Tuesday's in the Columbus, OH office.

Seeking a Senior Business Analyst to work in a team environment to define and formalize functional business requirements and analyze current system functionality to provide process improvement suggestions.

Duties include but are not limited to:

  • Defining functional requirements that describe what the system, process, or product/service must do in order to fulfill the business requirements.
  • Define User (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated.
  • Defining Quality-of-service (non-functional) requirements which do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
  • Defining Report Specifications - define the purpose of a report, its attributes and columns, owners, and runtime parameters and/or develop reports matching those specifications.
  • Utilizing strong organizational and writing skills. Developing graphic representations business processes.
  • Support User Acceptance Testing.
  • Triage and prioritizes customer enhancement and incident/bug tickets. Validates completeness and accuracy of tickets, gathering relevant facts and details.
  • Provides support and training to new and existing customers/system users.

REQUIRED SKILLS
  • 10+ years of experience as an IT Business or Systems Analyst developing functional requirements and supporting business users.
  • Salesforce Knowledge or similar CRM/ERP software
  • Experience with SQL/ Data Loader
  • Demonstrated oral and written communication skills
  • Analytical thinking and problem solving skills

DESIRED SKILLS
  • IIBA Certification highly desired

Preferred Education:4-year college degree or equivalent