Seasonal Customer Experience Representative RSW Airport

2 months ago

Fort Myers, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time or Part Time Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Evening Shifts and more: 3pm-1am & 4pm-2am - Must be available on weekdays, weekends and holidays.

This position will start in November or December and last 150 days (end of April) and candidates can work 44 hours per week.

This position is located at the Fort Myers International - RSW Airport

11000 Terminal Access Rd, Fort Myers, FL 33913

This is a Seasonal, 44 hour per week position with a starting pay rate of $19.00 / hour (hourly and Overtime pay above 40 hours) + a monthly customer service bonus opportunity. This position can make a targeted monthly bonus up to $400/month.

Responsibilities:

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
  • No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be available for Evening Shifts: 12pm-9pm, 3pm-1am or 4pm-2am - Must be available on weekdays, weekends and holidays.

  • Shuttle Driver

    3 weeks ago

    Fort Myers, Florida, United States ABM Industries Full time

    Job SummaryWe are seeking a reliable and safety-conscious Shuttle Driver to join our team at RSW Airport in Fort Myers, FL. As a Shuttle Driver, you will be responsible for transporting passengers to and from assigned locations, ensuring a safe and comfortable experience for all.Key Responsibilities:Transport passengers to and from designated locations,...

  • Shuttle Driver

    3 weeks ago

    Fort Myers, Florida, United States ABM Industries Full time

    Job SummaryWe are seeking a reliable and safety-conscious Shuttle Driver to join our team at RSW Airport in Fort Myers. As a Shuttle Driver, you will be responsible for transporting passengers to and from assigned locations, ensuring a safe and comfortable experience for all.Key Responsibilities:Transport passengers to and from designated locations, adhering...

  • Customer Service Representative

    1 month ago

    Fort Myers, Florida, United States Lee County Port Authority Full time

    About UsSouthwest Florida International Airport (RSW) is a leading commercial service airport, serving over 10 million passengers annually and ranking among the top 50 airports in the United States for passenger traffic.Job SummaryWe are seeking a Part Time Customer Care Associate to join our team at Lee County Port Authority. As a key member of our customer...

  • Customer Experience Representative

    3 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Customer Experience Representative OpportunityEnterprise Mobility, a leading provider of car rental services, is seeking a Customer Experience Representative to join our team at the Fort Wayne Airport branch.Key Responsibilities:Provide exceptional customer service by greeting customers in a professional and friendly manner.Offer additional customer...

  • Certified Registered Nurse Anesthetist

    2 weeks ago

    Fort Myers, United States KurzSolutions Full time

    Savor Every Sunset in Fort Myers! The Community - Fort Myers, FL Nestled along the stunning Gulf Coast, Fort Myers, FL, is a vibrant destination known for its breathtaking beaches, lush landscapes, and rich history. This charming city boasts a thriving arts scene, delicious dining options, and numerous outdoor activities, including boating and fishing in its...

  • Customer Experience Representative- Fort Wayne Airport

    3 months ago

    Fort Wayne, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Experience Representative

    3 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Customer Experience RepresentativeEnterprise Mobility is seeking a highly skilled Customer Experience Representative to join our team at the Fort Wayne Airport branch. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.Responsibilities:Meet and...

  • Airport Concierge

    3 weeks ago

    Fort Lauderdale, Florida, United States Airport Terminal Services Full time

    Airport Terminal Services: Exceptional Guest ExperienceWe are seeking a highly skilled and courteous Airport Concierge to join our team at Airport Terminal Services. As a key member of our team, you will be responsible for providing exceptional guest service to our clients.Key Responsibilities:Greet clients curbside upon arrival and assist with the check-in...

  • Certified Registered Nurse Anesthetist

    2 weeks ago

    Fort Myers, United States KurzSolutions Full time

    Savor Every Sunset in Fort Myers! The Community - Fort Myers, FL Nestled along the stunning Gulf Coast, Fort Myers, FL, is a vibrant destination known for its breathtaking beaches, lush landscapes, and rich history. This charming city boasts a thriving arts scene, delicious dining options, and numerous outdoor activities, including boating and fishing in its...

  • Customer Experience Associate

    1 week ago

    Fort Myers, United States Hertz Full time

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Representative

    2 months ago

    Fort Myers, Florida, United States Lee County Port Authority Full time

    About Lee County Port Authority. We are a leading airport operator in Southwest Florida, serving over 10 million passengers annually. Our airport is a medium-hub commercial service airport, recognized for its exceptional service and operations. As a Customer Care Associate, you will be part of our team that ensures a seamless travel experience for our...

  • Customer Experience Representative

    2 months ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    About the RoleEnterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This part-time position is located at the Fort Wayne Airport and offers a competitive hourly rate of $20.67, plus bonus opportunities.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Customer Service Representative

    1 week ago

    Fort Myers, Florida, United States St. Matthews House Inc Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at St. Matthew's House Inc. as a Cashier-SEASONAL (PART-TIME) in a fast-paced retail environment.Key ResponsibilitiesProvide exceptional customer service by greeting, assisting, and thanking guests.Manage time, prioritize tasks, and balance cash wrap activity.Utilize Point of Sale...

  • Customer Service Representative

    2 weeks ago

    Fort Myers, Florida, United States Lee County Port Authority Full time

    About Lee County Port Authority, we're committed to providing exceptional service to our customers. As a Customer Service Agent, you'll play a key role in ensuring our airport operations run smoothly. You'll be the face of our organization, providing top-notch support to our customers and ensuring their needs are met. With a focus on customer satisfaction,...

  • Airport Operations Crew Member

    1 week ago

    Fort Myers, Florida, United States JetBlue Airways Full time

    Job Summary:JetBlue Airways is seeking a highly skilled and customer-focused Airport Operations Crew Member to join our team. As an Airport Operations Crew Member, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience.Key Responsibilities:Provide exceptional customer service to...

  • Fleet Operations Assistant

    3 weeks ago

    Fort Myers, Florida, United States Sixt Full time

    About the RoleWe are seeking a highly organized and detail-oriented Fleet Assistant to join our team at RSW Airport. As a key member of our fleet operations team, you will be responsible for managing repairs and work orders, supporting fleet services, and ensuring accuracy, efficiency, and cost control.Key ResponsibilitiesPerform daily fleet inventory and...

  • Customer Service Representative

    3 weeks ago

    Fort Myers, United States Insight Global Full time

    Shift: 8 hour shift, Tuesday - Saturday, 11:00 AM - 7 PM (Subject to Mondays during busy season) Pay Rate: $18.50/hr. Job Description: As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and...

  • Customer Service Representative

    3 weeks ago

    Fort Myers, United States Insight Global Full time

    Job DescriptionJob DescriptionShift: 8 hour shift, Tuesday - Saturday, 11:00 AM - 7 PM (Subject to Mondays during busy season)Pay Rate: $18.50/hr.  Job Description:As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are...

  • Customer Service Representative

    3 weeks ago

    Fort Myers, United States Insight Global Full time

    Shift: 8 hour shift, Tuesday - Saturday, 11:00 AM - 7 PM (Subject to Mondays during busy season) Pay Rate: $18.50/hr. Job Description:As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and...

  • Airport Operations Crew Member

    1 week ago

    Fort Myers, Florida, United States JetBlue Full time

    Key Responsibilities:• Provide exceptional customer service to ensure a positive experience for JetBlue passengers.• Conduct check-in processes for customers via computer systems.• Verify customers' personal identification and ensure secure handling of their luggage.• Announce flight arrivals, departures, and pre-boarding information via the public...