Customer Service I

3 months ago

Olathe, United States Johnson County, Kansas Full time

Overview:

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more If youre searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government

Johnson County Mental Health is looking for a Customer Service I position for their Customer Care Center at the Olathe office. The mission of the Johnson County Mental Health Center is to improve the quality of life for Johnson County residents by providing comprehensive mental health services. The Front Desk Clerk position is normally scheduled Monday - Friday from 8:00am - 5:00pm with occasional/rotating Tuesday evenings to 7:00pm. First review of applications will be September 16.

Job Description:

Job duties includes:

  • Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
  • Creates and maintains files both public and confidential; inputs data into systems; creates and distributes reports and analyzes data to determine problems or trends; initiates written or oral correspondence; schedules appointments, meetings, and other functions.
  • Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
  • Calculates and collects fees for payment; resolves a variety of non-routine customer complaints, problems, and billing disputes; may provide follow-up to ensure customer satisfaction. Completes daily audit and reconciliation of cash and checks collected.


Job Requirements:

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO drivers license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.

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