Current jobs related to Client Experience Associate - New York - LVMH

  • Client Experience Associate

    3 days ago

    New York, New York, United States HSBC Full time

    About the RoleHSBC is seeking a highly skilled Client Experience Associate to join our team. As a key member of our Wealth Center, you will be responsible for delivering exceptional customer service and ensuring a premium client experience.Key ResponsibilitiesManage the overall appearance of the Wealth Center, ensuring it is well-maintained and stocked with...

  • Client Experience Associate

    2 months ago

    New York, United States HSBC Full time

    Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our...

  • Client Experience Specialist

    2 weeks ago

    New York, New York, United States Glowbar Full time

    Client Experience Specialistat GlowbarGlowbar is transforming the skincare journey by offering tailored 30-minute, evidence-based treatments that address genuine concerns over time. Our treatments are delivered by highly trained estheticians and supported by advanced standardization technology, ensuring that both our staff and clients are at the heart of our...

  • **Client Service Associate**, **Senior Client Service Associate**, **Client Relationship Manager**, **Client Service Specialist**, **Client Experience Manager**

    1 week ago

    New York, New York, United States NFP Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Associate to join our team at NFP. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesClient Relationship Management: Develop and...

  • Client Experience Manager

    1 week ago

    New York, New York, United States Ascena Retail Group Full time

    About the RoleThis is a key position within the Ascena Retail Group, responsible for developing and implementing training initiatives and education tools to enhance the client experience across all aspects of our brands.Key ResponsibilitiesPartner with the Director, Client Experience to create and produce training content that fosters a selling culture...

  • Client Associate

    2 weeks ago

    New York, United States Dow Jones Full time

    Supports all aspects of the sales activities of designated Client Partners. Project management: tracking of print insertions, high-impact digital executions, newsletters, and custom media activations. Direct communication and follow-up with clients a Client Associate, Client Support, Associate, Media, Sales, Business Services

  • Seasonal Client Experience Coordinator

    7 days ago

    New York, New York, United States Richemont Full time

    Job Title: Seasonal Client Experience CoordinatorAt Cartier, we are seeking a highly skilled and experienced Seasonal Client Experience Coordinator to join our team. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service.Key...

  • Client Associate

    2 days ago

    New York, New York, United States Dow Jones & Company, Inc. Full time

    About Our OrganizationDow Jones & Company, Inc. is a global leader in news and business information, delivering content to consumers and organizations worldwide through various formats, including print, digital, mobile, and live events. With a rich history spanning over 130 years, we have established ourselves as a trusted source of high-quality content,...

  • Client Associate

    5 days ago

    New York County, New York, United States Rockefeller Capital Management Full time

    About Rockefeller Capital ManagementRockefeller Capital Management is a leading independent financial advisory services firm, established in 2018. With a rich history dating back to 1882, the firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations. Our team oversees $133 billion in...

  • Client Associate

    4 days ago

    New York, New York, United States Brown Brothers Harriman Full time

    About the RoleBrown Brothers Harriman is seeking a highly skilled Client Associate to join our Private Banking team. As a key member of our team, you will be responsible for providing exceptional client service and support to our high net worth clients.Key ResponsibilitiesCoordinate with Relationship Managers to ensure that client needs are met and...

  • Client Associate

    2 months ago

    New York, United States Rockefeller Financial Full time

    About Rockefeller Capital Management: Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations...

  • Client Associate

    7 days ago

    New York, New York, United States Brown Brothers Harriman Full time

    About the RoleBrown Brothers Harriman is seeking a highly skilled Client Associate to join our Private Banking team. As a key member of our team, you will play a critical role in delivering exceptional client service and support to our high net worth clients.Key ResponsibilitiesClient Service: Coordinate with Relationship Managers to ensure that the...

  • Luxury Client Experience Specialist

    2 weeks ago

    New York, New York, United States Elite Associates Full time

    Job Summary:We are seeking a highly skilled and experienced Client Advisor to join our team at Elite Associates. As a Client Advisor, you will be responsible for delivering exceptional client service and sales expertise to our discerning clientele.Key Responsibilities:Client Engagement: Develop and maintain strong relationships with clients, providing...

  • Client Associate

    2 days ago

    New York, New York, United States Brown Brothers Harriman Full time

    About the RoleBrown Brothers Harriman is seeking a highly skilled Client Associate to join our Private Banking team. As a key member of our team, you will play a critical role in delivering exceptional client service and support to our high net worth clients.Key ResponsibilitiesClient Service: Coordinate with Relationship Managers to ensure that the...

  • Client Service Associate

    6 days ago

    New York, United States Motion Recruitment Full time

    Title: Client Service Associate Description: Job Description Summary The Client Service team is part of a small boutique office located in downtown Seattle/New York. The Client Service team partners with the portfolio management team, operations, trading and distribution to provide a best-in-class service experience for all of our clients. We are looking...

  • Client Relations Associate

    3 weeks ago

    New York, New York, United States NOW HIRING Full time

    We proudly represent leading organizations in the telecommunications sector. Our success stems from our capability to deliver quantifiable outcomes of our initiatives directly to our partners. This has empowered us to grow and prosper even in challenging economic conditions. Our workplace is dynamic and filled with driven and skilled professionals who...

  • Customer Experience Associate

    4 days ago

    New York, New York, United States KITH Full time

    About the RoleThe KITH Customer Experience Associate is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients. As a Customer Experience Associate, you will be the face of our brand, providing personalized attention and support to our customers throughout their in-store...

  • Client Experience Specialist

    2 weeks ago

    New York, New York, United States Tourneau|Bucherer Full time

    Job Title: Client Experience SpecialistJob Summary:The Client Experience Specialist is responsible for delivering an exceptional client experience and meeting or exceeding sales objectives within our luxury brand boutique. This role requires a passion for building long-term relationships with clients, a strong understanding of the brand's unique heritage,...

  • Client Associate

    1 day ago

    New York, New York, United States Dow Jones & Company, Inc. Full time

    About the RoleIn this dynamic position, you will play a key role in supporting our Client Partners in selling integrated media solutions and partnerships to large Financial Services clients. As a Client Associate, you will be responsible for preparing proposals, maintaining excellent client relations, generating prospect opportunities, and supporting your...

  • Client Experience Specialist

    2 weeks ago

    New York, New York, United States Viant Technology Full time

    About the RoleViant Technology is seeking a highly skilled and self-motivated Technical Account Manager to support the growth of our Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing our clients' experiences and focus on fostering educational opportunities,...

Client Experience Associate

4 months ago

New York, United States LVMH Full time
Poste

WHAT WE HAVE TO OFFER:

The Client Experience Associate will partner with the CX Manager, warehouse logistics team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with retail, after-care, and the CRM team.

YOUR RESPONSIBILTIES:

  • Deliver superior, personalized service to address client inquiries via all available channels
  • Achieve SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner
  • Provide qualitative and quantitative feedback to internal teams
  • Foster customer relationships and deliver a positive experience across all omni-channel activities
  • Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience
  • Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on processing, shipping, returns, and cancellations
  • manage fraud management investigations and analytics
  • Work cross functionally with the retail and after-care teams
  • Identify reoccurring customer service patterns to develop a more efficient process
  • Assist with manual order processing as needed during peak seasons and for vacation coverage to meet shipping cutoff deadlines
  • Post purchase: assist with return processes, and omnichannel fulfilments
Profil

We would like to speak to professionals that are eligible to work in the United States and possess a Bachelor's Degree (or equivalent experience) with at least two years of experience in a fast-paced luxury retail, clienteling, or ecommerce environment with knowledge of customer service.

Furthermore, we seek:
  • Comprehensive understanding of luxury clientele and language
  • Ability to work Saturdays
  • Warehouse/Ecommerce back end systems knowledge a plus
  • Be able to follow instructions and adhere to policies and procedures
  • Experience in a related customer service or call center role a plus i.e. in a role that requires resolving issues, diffusing tense situations, and solving complex issues
  • Comfortable making direct contact with customers through spoken and written communication, ability to follow up directly, etc.
  • Ability to independently resolve complex and/or escalated situations.
  • Ability to navigate multiple computer applications and work from a dual monitor.
  • Demonstrate the ability to work under pressure and diplomatically address and control challenging situations
  • Strong communication, verbal and analytical skills
  • Strong sense of teamwork, ability to multi-task, and manage priorities with ease
  • Ability to take initiative, ownership and accountability
  • Pro-active, self-starter
  • Preferred experience in Salesforce (commerce and service cloud)
  • Proficient in Microsoft Office Suite