Patient Liaison
2 weeks ago
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report.Founded in 2003, MOR is comprised of internationally-renowned Orthopedic surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world.MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join? Nationally ranked Orthopedic Surgeon office located southwest of Downtown Chicago seeking a Patient Liaison to be the face of his practice. The candidate must be self-motivated, highly organized, and a good communicator along with ability to multitask to be considered for this role. The position will be based at the Orthopedic Building in Chicago near the Illinois Medical District. Candidate will need to have flexibility to travel to the satellite clinics located in Naperville, IL., Oak Brook IL., and Munster, Indiana as required by the physician for clinic days.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Ensure patients receive the care they need
- Help patients understand the Orthopedics services available to them
- Assist patients with priority triage and scheduling
- Answer telephone calls, route calls, provide information, take messages and check voicemails and emails in accordance with the practice procedures
- Assist in scheduling and adjusting patient appointments to maximize patient care
- Discuss treatment plans presentation
- Verify insurance
- Prepare clinic day in EMR system and in the office
- Maintain the clinic schedule
- Triage and respond to online inquiring to determine patient suitability for our practice and scheduling
- Assist with maintaining all materials needed for patient care
- Assist with surgical scheduling on clinic days
- Associate degree or equivalent experience desired
- Strong interpersonal, customer service and communication skills both within the team and to patients
- Proficient in Microsoft Office suite including working
- Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership
- Superior organization skills including but not limited to ability to prioritize tasks presented
- Good phone skills - clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations in a nationally ranked Orthopedic Office.
Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.
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