Front Desk Agent

Welcome Guests to an Unforgettable Stay in Ellsworth Maine Ready to be the face of hospitality in a stunning coastal setting? We're on the lookout for a personable and customer-focused Hotel Front Desk Agent to join our team and provide a warm welcome to visitors exploring the beauty of Costal Maine.

As a Front Desk Agent your role will be to provide that critical first impression and welcome to our guests. In many cases you are the first team member they interact with and can set the tone for the duration of their stay. If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you.

We are family-owned and are committed to providing a comfortable and welcoming haven for our guests. Recognized as one of the Best Places to Work, we foster an inclusive workplace. As a Front Desk Agent, you'll play a vital role in upholding our commitment to excellence.

You will be working your magic on a full-time year round basis. Your schedule will be 40 hours a week. Early mornings, nights, weekends, and holidays are a must. The starting wage is $18.22 per hour.

Why you want to work with us:

• Work in the serene ambiance of Costal Maine, offering a peaceful retreat for both guests and team members.
• Join a collaborative team that values teamwork and ensures your success in this essential role.
• Explore opportunities for career advancement within our expanding hotel family.

What you may not know is that we also have amazing benefits and perks:

• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn
• Health Insurance - multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option
• Dental And Vision Insurance - Our dental plan is amazing - you get up to 4 cleanings a year and so much more. We pay 80% of the cost. We have recently added Vision Insurance to our benefits plan, as well
• 401(k) plan - up to 4% match.
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River - save on heating oil and propane.
• Core Values Program - earn points for branded swag
• Life insurance and Accident, Death & Dismemberment policies - we cover the first $10,000, with additional voluntary coverage available.
• Short-term disability at no cost.
• Referral Bonus - up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) - Experienced counseling, free & anonymous.
• Employee Relief Fund - Financial support for unexpected situations. Mostly funded by our awesome teammates
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala - an annual event that recognizes YOU
• Be part of a company that gives back - The Witham Family Hotels Charitable Fund just donated the millionth dollar to a local organization.

Here are some more details:

Essential Duties:

• Provides exceptional customer service.
• Monitors rates, availability and guest room blocks on a daily basis.
• Ensures balanced accounting functions, including cash banks, A/R, credit card processing and room charges.
• Maintains open and efficient communication with other departments.
• Demonstrates commitment to hotel by professional appearance, respectful communication and integrity.
• Maintains a friendly, cheerful, and courteous demeanor.
• Seek assistance/advice from management as needed.

Skills Required:

• Decision making using fair judgement.
• Knowledge of Microsoft Office, including Word, Excel and Outlook.
• Effective communication, written and verbal.

Physical Demands

• Prolonged periods of standing and working at the front desk.
• Must be able to lift up to 30 pounds at times.
• Must be able to work early mornings, late nights and unpredictable hours, including weekends and holidays.

Required Education and Experience

• No specific education required.
• 2 years of hotel experience or similar office experience is preferred.

Performance Measurement:
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.

If you have a passion for creating memorable guest experiences, excellent communication skills, and a commitment to delivering top-notch service, we invite you to be a key player in our hospitality oasis Apply Now and Elevate Guests' Stays with Your Welcoming Spirit

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