Customer Service

2 months ago


Scranton, United States inSync Staffing Full time
Customer Service - Order Department
Pay: $15.50
Monday - Friday | 8 AM - 4:30 PM
Location: Dunmore, PA

Responsibilities:
  • Answer telephone calls and provide helpful support to our customers.
  • Enter orders into the various order management systems
  • Account maintenance, such as account setup, account updates, address changes, etc.
  • Participate in discussions regarding improving National Book's operating procedures.
  • Will to take on additional assignment during slower times
  • Other tasks as assigned

Requirements:
  • Always convey professionalism and courteousness, especially during stressful encounters
  • Excellent written and verbal communication skills
  • Detail oriented and highly organized
  • Good PC skills, including experience with Word, Excel, and Outlook
  • Good problem-solving skills
  • Knowledge of Logistics PRO, AS/400, navigating websites, and using email
  • Drug screening and Background Screening

Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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