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Sr. Service Operations Coordinator

4 months ago

Mankato, United States Rolls-Royce Solutions America Full time
Job Functions:

Job Summary This position plays a key role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Leads multiple service projects with direct interaction with customers at project locations. Manages and coordinates work of Field Service Technicians to achieve successful completion of department goals.Job Functions (Essential)
  1. Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
  2. Investigate, review, and resolve customer complaints.
  3. Provide high level work flow for repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
  4. Audit field service reports for accuracy and completeness.
  5. Acts as a liaison between customer and other departments.
  6. Acts as primary factory contact for field service related inquiries.
  7. Provide activity summaries and project status information to upper management and customers on a regular basis.
  8. Provide expert level of knowledge of account products, business background, and current industry developments.
  9. Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct
  10. Performs special projects as required


Work Environment:

Work EnvironmentWork Conditions:
Normal Office Conditions
Equipment:
Computer, Copier, Phone, Fax

Qualifications:

Qualifications (Education, Knowledge, Skills and Abilities)
  1. Bachelor's Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 5 years field service and project management experience in the industrial construction industry or 9 years of field service and project management experience in the industrial construction industry.
  2. Excellent ability to manage concurrent tasks and bring projects to completion
  3. Excellent personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
  4. Excellent organizational, planning and follow-up skills
  5. Excellent interpersonal skills and the ability to work effectively with others
  6. Excellent analytical and problem solving skills
  7. Excellent oral and written communication skills
  8. Excellent presentation skills
  9. Excellent ability to cope with frequent schedule and priority changes