Customer Service Specialist

4 months ago

Troy, United States ITW Food Equipment Group Full time

**Customer Service Specialist**

* 701 S Ridge Ave, Troy, OH 45373, USA

* Full-time

* FLSA Status: Exempt

**Company Description**

At ITW Food Equipment Group/Hobart, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.

Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.

Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love mostcreating great food for great people.

**Job Description**

**SUMMARY**

Hobart Service is looking for an experienced Customer Service Specialist. This position is critical to the ongoing success and growth to the heart of our business. The Customer Service Specialist conducts administrative work performed in the local branch including, but not limited to: Accounts Receivable, Accounts payable, vacation tracking and absences, dispatching, providing outstanding customer service, and working with both service and parts departments. There may be occasional work with confidential data where the effect of any disclosure may have a negative impact on the business.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

*These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.*

* Accounts Payable and Accounts Receivable

* Receive, investigate and resolve all customer inquiries to the satisfaction of the customer

* Proactively schedule service calls for assigned Service Technicians when needed or as a backup dispatcher

* Follow up on completed Service Calls to verify customer satisfaction

* Understand 3rd Party Companies/technology platforms utilized by our key accounts to oversee proper procedures are being followed

* Perform office management functions as necessary, such as assisting with tracking of consignment, assisting walk-in customers, handling phone calls for supervisor, etc.

* Determine competitive pricing strategies to gain market share and achieve revenue goals.

* Duties as assigned by Branch Manager

**Qualifications**

Education and Work Experience

* Accredited High School diploma, Business or trade school or GED

* 3-5 years of similar experience

* Strong Data/ Analytical skills

Desired Education/Experience

* Associates or Bachelors preferred

**Additional Information**

* Competitive pay

* Great insurance options with low premiums

* Paid vacation and holidays

* 401K with company match

* Extensive on-the-job training

* Safety-conscious work environment

*ITW is an equal opportunity employer. We value our colleagues unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.*

*As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.*

*All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.*

**Job Location**

Customer Service Specialist

* 701 S Ridge Ave, Troy, OH 45373, USA

* Full-time

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