Unemployment Coordinator
6 days ago
Hershey, United States
AEG
Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School. The Unemployment Coordinator is the subject matter expert for the company, responsible for coordinating responses to unemployment compensation claims. This includes working closely with the Pennsylvania UC Claims Office, third-party vendors, and operating divisions. This position also represents the company on any hearings that may occur. This position will also assist in the biweekly timekeeping duties. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more Job Duties (Items marked with an asterisk are essential functions of this position):
- Coordinate responses to initial claims, wage audits, hearing notices, determinations, or relief from charges received via the online UC portal.*
- Address complex and disputed claims at unemployment hearings, representing the company and coordinating with third party vendor for resolutions and filing appeals as necessary.*
- Data Analysis: Analyze data related to claims, such as trends in filings, denial rates, and claim outcomes, to support decision-making and improve processes.*
- Reporting: Prepare detailed reports for management on claim statistics, trends, and areas requiring attention or improvement.*
- Review relief from charges reports and address with the UC office to arrange credits after appeals.*
- Download and review monthly UC reports from third parties..
- Answer phone calls, emails, or any correspondence from vendor, employees or managers in regards to Unemployment claims.
- Cross train and assist the payroll coordinators in daily timekeeping duties to include, exception reporting, tips pools, gratuities and biweekly payroll close activities.*
- Perform other duties as assigned
- Minimum of 3 years of related experience.
- Industry Experience - Hospitality/Tourism, Payroll
- 18 years of age or older.
- Completion of high school or GED
- Proficiency in data analysis and report generation utilizing Excel.
- Must be experienced in the Company timekeeping system and knowledgeable in unemployment rules and processing.
- Proficient working with details on a daily basis for prolonged periods of time.
- Strong written and verbal communication skills.
- Must have a valid Driver's License
- Finger Dexterity Frequent (34-66%)
- Sitting Constant (>67%)
- Walking Occasional (< 33%)
- This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
- This job regularly requires verbal communication of detailed information to others either by phone or in person.
- Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
