Customer Service Representative

5 months ago

West Point, United States GLOVIS America, Inc. Full time
Job Details

Job Location
Vehicle Processing Center Georgia - West Point, GA

Position Type
Full Time

Education Level
High School/G.E.D

Travel Percentage
None

Job Shift
1st

Job Category
Customer Service

Description

COME BE A PART OF OUR EXCELLENT TEAM
  • High School Diploma Preferred, but NOT Required
  • On-The-Job Training
  • Medical, Dental, Vision Insurance
  • 100% Company Paid Employee Life Insurance & Short-Term Disability
  • 14paid Company Holidays
  • 80 Hours of Vacation
  • 40 Hours of Sick
  • 401K w/ GENEROUS Match
  • Eligible Tuition Reimbursement
  • Eligible for Auto Allowance of $125 per Month
  • Eligible for Wellness Reimbursement of up to $50.00 Per Month
  • Eligible to Receive Referral Bonuses
  • Team Wear Including Safety Shoes
  • Weekly Perfect Attendance Award
  • Eligible for Discretionary Bonus Annually
  • Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More
About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.

Responsibilities
  • Process and log yard sorts
    • Receive yard sort requests
    • Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members.
    • Log sorts onto computer, including start and end times.
    • Find Veles data as requested by operations.
    • Report results via email or spreadsheet.
  • Monitor yard sort teams
    • Visually monitor yard sort teams and quality of work and number of participants.
    • Observe proper procedures and team wear of all sort team members.
    • Ask questions to team lead as needed.
    • Respond to sort team members as requested.
  • Inspect truck loading area and yard
    • Inspect the truck load lanes each hour to ensure cleanliness.
    • Report any spills or trash to the driver or carrier office.
    • Log inspection results in logbook.
    • Perform light clean up (pick up small trash) when easily accomplished.
    • Notify Customer Service Manager and Facilities Maintenance of a spill.
    • Close any vehicle doors found open or windows found open.
    • Survey yard for visitors
  • Monitor and troubleshoot IT problems
    • Monitor phone and email communications.
    • Use Veles to place vehicles on hold, or release holds as requested.
  • Other duties as assigned
Qualifications

Skills
  • Ability to work effectively in group/team settings.
  • Ability to respond to Customer queries.
  • Interpersonal and communication skills.
  • Knowledge of MS Office applications to include Excel experience.
  • Knowledge of customer service and support regulations and compliance standards.
  • Excellent written and oral communication skills.
  • Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
Education & Experience
  • High School Diploma/GED
  • Knowledge of VELES system is a plus
  • Valid Driver's License
Physical Requirements
  • Ability to sit in front of a desk and/or in front of the computer for long periods
  • Repetitive use of hand/grasping product, writing, and typing
  • Lift up to 20 lbs.
  • Carry up to 20 lbs.
  • Stand/walk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Typical office environment with low-level noise exposure.
  • Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

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