Patient Financial Counselor

1 month ago

Tucson, United States Arizona Blood and Cancer Specialists Full time

Our practice is built on a foundation of clinical excellence, compassionate support, and commitment to helping our patients through very difficult times in their lives.

Every member of our team shares and is dedicated to our common goal of improving our patients' experience, lives and outcomes. This ambitious and important goal is what motivates the selfless, collaborative, courageous and exceptional people who make up our organization.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Patient Financial Counselor (Medical Oncology Practice)

Clinical excellence and compassionate support for our patients are core elements that our practice was built on.

Our team of physicians are supported by a skilled clinical support team, and together, we are part of a larger multidisciplinary care team. Some patients need a combination of surgery, chemotherapy, and radiation therapy to treat their cancer, so we bring together experts in medical and radiation oncology, radiology and interventional radiology, surgical oncology, reconstructive surgery, pathology, palliative care, and genetics. This team approach to care ensures that our patients receive the benefit of the team's unparalleled experience, which leads to higher quality care.

Arizona Blood and Cancer Specialists is an affiliate of OneOncology. OneOncology, a partnership of independent community oncology practices and finance and technology experts, is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer.

Summary

The Financial Counselor acts as the financial advocate to educate and assist patients on available resources to support their financial needs. This role will coordinate multiple activities across various groups in the practice including (but not limited to) working with the schedulers, administration, clinical and billing and patient outreach to support operations.

Duties and Responsibilities:

  • Act as the primary point of contact for patients to ensure they understand their insurance coverage, financial responsibility, and available assistance options.
  • Coordinate patient outreach to arrange a phone call or appointment with patients prior to treatment; inform patients about the appointment and what documentation to bring (if applicable)
  • Develop and track payment plans for patients
  • Identify potential assistance programs available to patients (i.e. copay assistance).
  • Act as escalation point for all financial assistance questions for practice staff; coordinate communication between physicians, nurses, front desk staff, and patients to ensure all relevant information required to advise patients on financial options is available before treatment.

Qualifications:

•High school or equivalent

•Prefer at least 2 years' experience as a Financial Counselor in a medical office

A division of One Oncology, we are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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