Front Desk Agent

2 months ago


Tampa, United States Hilton Full time

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Preferred Experience and Qualifications:
  • Prior Hilton/OnQ experience
  • Night Audit experience
  • Hospitality Degree, any focus
Required Experience:
  • Minimum of 6 months experience in hotel front desk role or hospitality degree
  • Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)
Required Qualifications:
  • Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
  • Front Desk Agent

    3 weeks ago


    Tampa, Florida, United States Seminole Gaming Full time

    Job SummaryThe Front Desk Agent is a key member of our team, responsible for providing exceptional customer service to our guests. This role requires a high degree of interpersonal and customer relations skills, as well as the ability to work in a fast-paced environment.ResponsibilitiesRegister arriving guests and settle account balances of departing...

  • Front Desk Agent

    1 month ago


    Tampa, United States Embassy Suites by Hilton Tampa Airport Westshore Full time

    Westmont Hospitality Group Embassy Suites by Hilton Tampa Airport Front Desk Agent Job Description JOB SUMMARY: The Front Desk Agent performs pre-registration and registration duties for incoming guests. The Front Desk Agent will check guests in and out, make room reservations, and track and report room statuses and rates. The Front Desk Agent must also be...

  • Front Desk Agent

    6 months ago


    Tampa, United States Hilton Hotels & Resorts Full time

    As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Agent, Front Desk, Guest Service, Hospitality

  • Front Desk Agent

    1 month ago


    Tampa, United States Hilton Hotels & Resorts Full time

    As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be re Front Desk, Agent, Guest Service, Suite, Hospitality, Hotel


  • Tampa, Florida, United States Pyramid Global Hospitality Full time

    Job SummaryThe Front Desk Agent is a vital member of our hotel team, responsible for creating a warm and welcoming environment for our guests. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay with us. Your primary responsibility will be to ensure a smooth and efficient check-in and check-out...

  • Hotel Tampa Riverwalk

    2 months ago


    Tampa, United States Schulte Companies Full time

    Schulte Companies - 200 N Ashley Dr [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    1 month ago


    Tampa, United States Mainsail Lodging and Development Full time

    We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. About Epicurean Hotel Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but...


  • Tampa, United States Crestview Management, LLC Full time

    Front Desk Agent Location: Marriott Tampa Westshore Job Description: The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and assisting with any guest requests or concerns. The ideal candidate will have excellent communication and organizational...

  • Front Desk Agent

    5 months ago


    Tampa, United States Westin Tampa Bay Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Tampa, Florida, United States Schulte Companies Full time

    Key Responsibilities:• Greet guests and check them in efficiently.• Answer phone calls and make reservations in a timely manner.• Handle cash and credit card transactions accurately.• Provide information about hotel amenities and local attractions to enhance the guest experience.• Maintain a clean and organized front desk area to ensure a positive...


  • Tampa, Florida, United States Embassy Suites by Hilton Tampa Airport Westshore Hotel Full time

    Job DescriptionEmbassy Suites by Hilton Tampa Airport Westshore Hotel is seeking a skilled Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.Key Responsibilities:Greet guests warmly and efficiently, using...

  • Front Desk Agent

    5 months ago


    Tampa, United States Home2 Suites Tampa Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Supervisor

    3 weeks ago


    Tampa, Florida, United States HEI Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionAt HEI Hotels & Resorts, we are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional customer service, quality service, and compliance with corporate/franchise policies and procedures.Key...


  • Tampa, United States La Quinta Inn & Suites , USF Tampa Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Agent

    5 months ago


    Tampa, United States TownePlace Suites Tampa Casino Area Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel...


  • Tampa, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Front Desk Coordinator in Tampa, Florida. This role primarily involves administrative duties within the real estate industry. You will be the first point of contact for clients, providing concierge services and managing appointments for the sales agents....

  • Front Desk Associate

    4 weeks ago


    Tampa, Florida, United States Aloft Tampa Downtown Full time

    About UsAloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our dynamic...


  • Tampa, Florida, United States Home2 Suites Tampa Full time

    Job SummaryAs a Front Desk Agent at Home2 Suites Tampa, you will be the first point of contact for our guests, providing a warm and welcoming experience from check-in to check-out. Key Responsibilities Ensure a smooth and efficient check-in and check-out process for all guests Handle guest requests and resolve any issues promptly and professionally Provide...

  • Front Desk Auditor

    4 weeks ago


    Tampa, Florida, United States Omhjvc Llc Full time

    Job OverviewOmhjvc Llc is seeking a skilled Front Desk/Night Auditor to join our team at the La Quinta by Wyndham Tampa Fairgrounds location in Tampa, Florida.The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing and organizing management reports, and ensuring the accuracy of guest billings and city ledger...

  • Front Desk Associate

    3 weeks ago


    Tampa, Florida, United States Fairfield Inn TampaBrandon Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Staff Assistant to join our team at Fairfield Inn Tampa/Brandon. As a Front Desk Staff Assistant, you will be responsible for providing exceptional guest service, handling guest inquiries, and maintaining a clean and organized front desk area.Key ResponsibilitiesRegister guests and...