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Rental Operations Coordinator

4 months ago

Kennedy Space Center, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Rental Operations Coordinator, working in Travel, Transport and Logistics industry in Orlando, Florida, 32821, United States.

  • Responsible for the prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed.
  • Communicate high-profile and/or urgent relocation/cancellation details to guests via telephone/email to explain aspects of the relocation/cancellation project. Ensure all internal/external stakeholders are kept well-informed through clear and concise communication. (40% of the time).
  • Conduct thorough reviews of cases to ensure all aspects are considered such as compensation/complaint history, customer behavior, financial activity, feedback from the customer and internal/external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally. (35% of the time).
  • To be assigned daily tasks that support various organizational initiatives. Monitor and provide timely resolutions to requests from customers and internal/external partners through various channels (i.e. shared inbox, OTA portals, etc.) (25% of the time).

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success
  • High school diploma or GED equivalent.
  • Requires two (2) years of customer service experience, or timeshare operational experience.
  • Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
  • Skills with Microsoft Office products andSharePoint.
  • Excels in conflict management and demonstrates proficiency in negotiating skills.
  • Solid ability to multi-task with strong computer navigation capabilities.
  • Exceptional listener with the skills to effectively communicate orally and written.
  • Possess the ability to learn quickly and apply new information; adaptable to change.
  • In-depth understanding of contract standards, contractual documents, and sales compliance manual.
  • Contract role with possibility of right to hire.
  • Must be available for 2 weeks of in-person training in Orlando, FL.The position will be home-based upon completion of training.
  • Ability to work any shifts Mon-Sun between 8 am - 12 am, including holidays.

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?