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Field Service Engineer

4 months ago

Chandler, United States ASM Company Full time

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more. Our Global Sales, Services & Spares team is seeking Field Service Engineers to join their team at a customer site in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. Job Description: Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM's global customer locations. Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentality. Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals. Have the ability to develop action plans for problem resolution and present to internal and external customers. Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE's to higher level skill sets. Assist in customer escalations and manage beta-site projects. Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities.Job Requirements: Associate or Bachelor degree from an accredited college in electrical engineering / electronics technology or Associates degree in electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion. Ability to travel of at least 25% for both domestic and international locations. 5+ years field service / customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment. Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids. Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems Safety mentality Ability to work with hand tools Working knowledge of Oscilloscope's and DVM's Strong positive attitude with excellent customer service skills Clear and concise (English) verbal and written communications Knowledge of structured problem solving techniques MS office knowledge Ability to work in a team environment, independently and/or with limited supervision Be able to interpret electronic / electro-mechanical schematics and drawings Maintain strong organizational asimultaneouslynd leadership skills. Ability to handle multiple tasksAt ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.