(Full-Time) Guest Service Representative/Night Auditor

2 months ago

Chicago, United States Schulte Full time
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative/Night Auditor to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Hotel Room Discounts

Periodic Incentive Programs

Marriott Employee Perks

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES
  • Greets guests as they arrive, focus on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
  • Keep front desk area clean and organized.
  • Stocks front desk and retail areas daily.
  • Assisting with lobby activation as needed.
  • Utilize proper procedures when handling guest PPI data.
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
  • Attends promptly to guest needs and inquiries
  • Adheres to and upholds Marriott brand standards and executes all proprietary functions and duties
  • Audits the daily guest ledger.
  • Handles all end-of-day accounting functions including posting daily room rates and room tax.
  • Ensures accuracy of all charges to the guest folios.
  • Averages sum of revenues of all accounts receivable from food, room, gift shop and other departments.
  • Make cash drops in accordance with proper cash handling procedures.
  • Work nights, weekends, and holidays as necessary.
EDUCATION AND EXPERIENCE
  • Minimum of one (1) year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education
  • Accounting experience preferred
REQUIREMENTS
  • Must have open availability and be able to work a flexible schedule of 24-40 hours per week.
KNOWLEDGE, SKILLS AND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Problem solving, decision making, and resourcefulness are
  • Excellent time management skills
  • Basic Accounting/Math skills


Work Today, Get Paid today, with Daily Pay

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

**Scheduling for this position is based upon business needs. Full-time hours may not be available for all associates during slower periods, but may return to normal when business picks up again.

*Schulte Hospitality Group is an Equal Opportunity Employer.

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