Customer Service Specialist- Family Medicine Manheim
1 month ago
1.0 FTE Full-time during practice operational hours:
Mon-Thur 7a-8p, Fri: 7a-5p, Sat: 8a-12p
Weekly Evening shifts
Occasional Saturday
Job Description
HOURS: 40/hrs/wk- Mon-Thur 7a-8p, Fri: 7a-5p, Sat: 8a-12p; Weekly Evening shifts; Occasional Saturday
POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
- Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
- Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
- Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
- Demonstrates ability to register unscheduled patients requiring a full financial clearance.
- Completes assigned patient scheduling and registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- For LGHP, this role may necessitate occasional regional travel.
MINIMUM REQUIRED QUALIFICATIONS:
- High School Diploma or equivalent (GED).
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- For Regional Positions only - Valid driver's license is required.
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
MANHEIMFHC Full Time Posted on 10/29/2024
-
Customer Service Representative
7 days ago
Manheim, Pennsylvania, United States Hondru Ford of Manheim Full timeAbout Hondru Ford of ManheimHondru Ford of Manheim is a dynamic team dedicated to delivering exceptional customer experiences. We're seeking a skilled Reception Specialist to join our crew.
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Primary Care Physician
4 hours ago
Manheim, United States Penn Medicine Lancaster General Health Full timeSummary0.8 to 1.0 FTE, Family Physician at Manheim. 28-32 patient care hours per week, call approx every 6-8 weekends, 1 evening per week.Job DescriptionPOSITION SUMMARY: Provide high level and patient-centered care in the discipline of Family Medicine.ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation)...
-
Customer Service Representative
3 days ago
Manheim, Pennsylvania, United States Hondru Ford of Manheim Full timeJob OverviewWe are seeking a skilled and friendly Receptionist to join our evening team at Hondru Ford of Manheim.CompensationThe estimated hourly pay for this role is between $12.00 and $14.00, with the potential for increases based on experience.Key ResponsibilitiesThis part-time Receptionist position requires the ability to effectively handle customer...
-
Manheim, United States Lancaster General Health Full timeCertified Medical Assistant(CMA)Family Medicine Manheim(Full Time) at Lancaster General Health summary: The Certified Medical Assistant (CMA) at Penn Medicine Lancaster General Health provides essential clinical and administrative support in a full-time role at Family Medicine Manheim. Responsibilities include preparing patients for visits, assisting with...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Manheim, United States Lancaster General Health Full timeCertified Medical Assistant(CMA)Family Medicine Manheim(Full Time) at Lancaster General Health summary: The Certified Medical Assistant (CMA) at Penn Medicine Lancaster General Health provides essential support in a Family Medicine setting, including patient preparation, administering injections, and assisting with procedures. They ensure quality patient...
-
Certified Medical Assistant
2 weeks ago
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a part-time position in the Manheimarea.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72 Manheim, PaHOURS: Part-time, 20 hours per week , weekend rotation, evening hours BENEFITS AT A GLANCE: Penn Medicine...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area. LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PA HOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm;...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Manheim, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
-
Practice Nurse
3 weeks ago
manheim, United States Lancaster General Health Full timeSummary Job Description LOCATION: Manheim, PAHOURS: Full-time 0.9 FTE (72 hours/2 weeks); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; Saturday 7:30-12; no major holidays.POSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12...
-
Practice Nurse
3 weeks ago
Manheim, United States Lancaster General Health Full timeSummary Job Description LOCATION: Manheim, PAHOURS: Full-time 0.9 FTE (72 hours/2 weeks); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; Saturday 7:30-12; no major holidays.POSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12...
-
Practice Nurse
3 weeks ago
Manheim, United States Lancaster General Health Full timeSummary Job Description LOCATION: Manheim, PAHOURS: Full-time 0.9 FTE (72 hours/2 weeks); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; Saturday 7:30-12; no major holidays.POSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric (infant to 12...
-
Manheim, PA, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area. LOCATION : Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PA HOURS : Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am-...
-
Practice Nurse
3 weeks ago
Manheim, PA, United States Lancaster General Health Full timeSummary Job Description LOCATION: Manheim, PA HOURS: Full-time 0.9 FTE (72 hours/2 weeks); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; Saturday 7:30-12; no major holidays. POSITION SUMMARY: To provide nursing services to patients at a provider's office. Patient care includes care to patients in following age group: pediatric...
-
Manheim, PA, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area. LOCATION : Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PA HOURS : Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm;...
-
Manheim, PA, United States Lancaster General Health Full timeSummary Job Description Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at Family Medicine Manheim for a full -time position in the Manheim area.LOCATION: Family Medicine Manheim, 700 Lancaster Rd. PA-72, Manheim, PAHOURS: Full-time (40 hours/week); Monday - Thursday; hours between 7am -8 pm; Friday 7am- 5pm; rotating...
