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Sales Manager, Ticket Sales
4 months ago
**Lets change the world together**
USC is a leading private research university located in Los Angeles a global center for arts, technology and international business. As the citys largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent
**Sales Manager, Ticket Sales**
Athletics Los Angeles, California
The University of Southern California (USC) is one of the worlds leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission: Developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the Trojan Family, which is comprised of the faculty, students, and staff that make the university what it is.
World-renowned for its unparalleled combination of academic and athletic prowess, USC has a storied history of collegiate and Olympic success. USC teams have won 133 national championships, establishing the standard of excellence upon which the athletics program is built. The Women of Troy have claimed 90 individual NCAA crowns while USCs 327 mens individual NCAA titles are more than any other university. The USC football program, which competes in the historic Los Angeles Memorial Coliseum, has won 11 national championships, competed in 34 Rose Bowls with 25 wins, and produced 516 NFL Draft Picks, including five first overall selections. USC is the leader among U.S. universities for most all-time Olympians, medalists, and gold medalists. USCs 326 all-time Summer Olympics medals would tie for 12th most among all countries, while its 153 gold medals would be 11th most.
The vision of the USC Department of Athletics is to be the most student-athlete centered athletics program in the country. USC Athletics is committed to serving and empowering its student-athletes by providing the support, resources, and environment for student-athletes to pursue a world-class education; engage in a meaningful and fulfilling college experience; transform into the best versions of themselves; compete for championships; and prepare to thrive after USC. A member of the Pac-12 Conference and Mountain Pacific Sports Federation, USC is proud to support nine men's (baseball, basketball, football, golf, swimming and diving, tennis, track and field, volleyball, water polo,) and 12 women's (basketball, beach volleyball, cross country, golf, lacrosse, rowing, soccer, swimming and diving, tennis, track and field, volleyball, water polo) teams across 12 athletics venues.
JOB DESCRIPTION
USC Athletics is looking to hire a Sales Manager to join our staff and student community of 600+ individuals. This role is responsible for managing a team of Account Executives while also selling tickets for Football, Mens and Womens Basketball, Mens and Womens Volleyball, Womens Soccer and Baseball. This individual will act as a team leader in the office, grow their own book of business, and work at several different sporting events .
Additional requirements include recruiting and overseeing student workers and assisting the Marketing team execute promotional initiatives as needed.
Reporting directly to the Kyle Fujimoto, the Associate Athletic Director, will work in collaboration with our Marketing, Central Ticket Office, Development, and Sponsorship Teams. The ideal candidate will possess the following key core values that align with our departments guiding principles: communication, respect, integrity, accountability, trust, and equity, diversity, and inclusion. Knowledge of and experience working in higher education preferred. Understanding of the unique culture and needs of college athletes preferred.
This position serves a diverse student and staff population, must demonstrate a commitment to improving outcomes for historically under-served populations, and is expected to contribute to the programs diversity, inclusion, and equity efforts. USC Athletics is committed to increasing diversity in its staff and welcomes applications from persons of all backgrounds, ethnicities, races, genders, and sexual orientations.
This is a non-exempt position but will required some work during the evenings and on the weekend for specific sporting events.
Roles and responsibilities to include:
* Directly oversee team of Account Executives while continuing to manage and grow own book of business.
* Work with Associate Athletic Director and Chief Marketing Officer to develop and implement ticket sales goals.
* Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.
* Lead and execute weekly sales meetings with Ticket Sales staff.
* Initiate and execute ticket sales results for New Season Ticket Sales, Mini Plan Sales, Group Sales and Renewal campaigns.
* Generate reports and track overall ticketing revenue pace towards goals.
* Schedule and conduct monthly one-on-one Pipeline Performance Reviews with each Account Executive, and continuously keep meeting forms up to date with YTD revenue totals.
* Plan and hold monthly one-on-one Goal Setting Meetings with each Account Executive to track monthly goals, review key performance indicators, and discuss action steps.
* Coordinate Sales Table arrangements at on and off-campus events.
* Plan sales campaigns around current Theme Nights and plan new Theme Nights for strategically selected Mens Basketball and Football games.
* Create Theme Night Recap Presentations for Associate Athletic Director and Chief Marketing Officer to outline level of success of each night, giveaway items, sales strategy, etc.
* Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
* Perform game day responsibilities, that include executing group and season ticket holder experiences, performing in-seat visits with clients and prospects, acting as customer service greeters, and working ticket sales booths.
* Assist with creative development for production of sales materials including flyers, brochures, and other support material.
* Other duties as assigned by Associate Athletic Director.
* Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
* Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Qualifications:
* The ideal candidate will possess a bachelors degree and a minimum of *5* years experience in a sports Ticket Sales role. Combined experience/education as substitute for minimum education.
* 2+ Years-experience in a sports Ticket Sales management role.
* Experience and training in Paciolan or other Ticketing system is a plus.
* Experience and training in CRM systems, Salesforce is a plus.
* Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
* Proficient with Microsoft Word, Microsoft Excel, and PowerPoint is a plus.
* Experience working in higher education and/or a sports related field ideal.
To Apply
All candidates must submit a (1) resume or curriculum vitae, (2) and cover letter explaining the candidates interest in working at USC, qualifications for the position, impact the candidate would make on the department of athletics and how the candidate would contribute t
