Customer Experience Associate

1 month ago


San Francisco, United States Osmind Full time

Customer Experience Associate Osmind, United States Date Posted: 01 Nov, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: No experience required Remote Work: Yes Vacancies: 1 available Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. We are looking for a Customer Experience Associate to be a part of our growing CX team. This entry-level role gives you insight and exposure to many different areas of the organization, and a lot of opportunity for learning and growth. What you'll do: Drive the customer support function Respond to customer queries in a timely and accurate way via email, phone, and chat Problem-solve customer issues and recommend optimal solutions Identify customer needs and help customers use specific features Assist Customer Operations Lead with product feature releases and client outreach Be the voice of the customer in helping our Product team define our product roadmap based on customer feedback Update internal documentation and customer-facing support content Give suggestions to improve processes and customer success as a whole What we're looking for: 1+ year in customer success or support role in the past Understanding and passion for healthcare industry Excellent verbal and written communication skills Compassion and empathy, detail-oriented Experience utilizing a ticketing system in a customer-facing role Benefits: Competitive salary and equity package 100% employer contribution to healthcare insurance (medical, dental, vision) and 50% contribution for dependents 401K matching Unlimited PTO Tremendous growth opportunity and autonomy given we're a high-growth startup Osmind is committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences. We especially encourage members of traditionally underrepresented communities to apply. #J-18808-Ljbffr



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