Service Writer

4 weeks ago

Dearborn, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • nalyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develops positive relationships with key customers; resolves customer concerns regarding Clients' or distributor warranties; explain charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

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