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Customer Service Lead
4 months ago
Customer Service Team Lead - Property Management DepartmentAre you tired of waking up, dreading another day of work? Staring at the clock in anticipation of 5:00 PM every day? Wishing for appreciation for the work you put in? Your search has come to an endWHO WE ARE --LivLavender Property Management (a VareCo company) is a team who is determined to maximize the potential of our resident's experience, property's performance, and employee's lives. The leadership team is dedicated to foster growth and encourage development, both in existing roles and within the industry. Goals and growth are a huge part of our culture and our team is passionate to assist all employees in reaching their personal, professional, and financial goals The scrappy, team-oriented, hustler mindset culture built around our foundation of trust in, and respect of our peers is what makes the LivLavender team one of the best in the industry.Role: Experience Specialist - Property Management DepartmentReports to: Regional Portfolio ManagerJob Type: Full-timeCompensation: $45k-$60k; Based on experienceLocation: Des Moines, IABenefits: Health, Dental, Vision, Paid Time Off, Company Events. Hands-on Job TrainingSUMMARY --As an Experience Specialist, you will be the first point of contact for our residents and inquiring rentals. Your role is to manage their experience to ensure loyalty and satisfaction. We are seeking a customer service focused and solution-oriented individual to take on this important role. Your responsibilities will include answering the property management phone line, responding to all voicemail messages, communicating between vendors and/or maintenance techs and residents as needed, and minimal clerical work for portfolio managers. This key team member would be expected to obtain an extensive understanding of all properties and property operations in the region to be well-prepared to address any inquiries and resident issues.RESPONSIBILITIES --Greets residents and visitors in a professional and friendly mannerHandles incoming calls and directing them to the appropriate party as neededProcesses resident inquiriesProvides information to inquiring renters regarding products and servicesMaintains a neat and organized reception areaAnswers resident questions and resolves resident complaintsIdentify resident needs and develop strategies for meeting those needsMonitor resident experience and make recommendations for improvementDevelop feedback surveys and analyze to identify patterns and trendsTrack experience metrics and report resultsPerforms other general office duties as neededREQUIREMENTS --Possess strong proficiency in Google Suite and Microsoft Office (including Excel)Display exceptional interpersonal and written communication abilitiesUtilize critical thinking, problem solving, and sound decision-makingEffectively manage time and balance multiple tasksTHE TEAM --A dynamic team of scrappy, ambitious, hustling individuals who strive to reach their goals and push each other to do the same.MOTIVATIONS --A fast paced environment All team members must possess the ability to thrive in a fast-paced environment, adapting quickly to changing processes, procedures and goal expectations.Excellent communication skills Our team must foster trust in each other and a strong commitment to achieving company objectives.Personal development A desire to continually develop and invest in growth, both personal and professional, is a quality possessed by each member of the team.Are you looking for a role that will help you to reach your highest potential? Our team is searching for someone with a passion for greatness and the skills to match. Are you driven, knowledgeable, and have the necessary experience? We'd love to hear from you Don't miss this opportunity to be part of our amazing team.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Job Type: Full-timePay: From $23.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayWork Location: In person#J-18808-Ljbffr
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