Director, New York City Field Operations
3 weeks ago
Verra Mobility Corporation (NASDAQ: VRRM) is a global leader for smart mobility technology solutions that makes transportation safer, smarter, and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data, and people to enable safe, efficient solutions for customers globally. Verra Mobility's transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility, and support healthier communities. Our company also solves complex payment, utilization, and compliance challenges for fleet owners and rentals car companies. Headquartered in Arizona, Verra Mobility affiliates operate in North America, Europe, Asia, and Australia with more than 1,700 employees serving 2,400 customers worldwide.
Verra Mobility is a long-time technology service provider with more than 20 years of experience in the smart mobility industry. We offer size, scope, and stability with programs in the U.S., Canada, Europe, Asia, and Australia. Our parent company was recognized and added to the S&P SmallCap 600 index.
Verra Mobility's three business units are:
> Commercial Services is the number one provider of toll management to rental car and fleet management companies in North America. Aside from toll management, Commercial Services provides violation processing solutions as well as title and registration services. This unit processes 220 million tolls and 6.9 million violations annually and supports 5.8 million vehicles.
> Parking Solutions known as T2 System is a leading provider of parking systems to large universities in North America, serving approximately 2,000 customers with end-to-end solutions. These solutions encompass software-as-a-service permits and enforcement, access and revenue control systems, and pay stations. Each year, Parking Solutions issues 380 million parking permits and processes $2.5 billion in parking commerce.
> Government Solutions is the number one provider of road safety cameras programs in the world, partnering with more than 300 jurisdictions and school districts enabling the delivery and operations of effective, cost-efficient safety programs that work to improve driver behavior.
Culture
Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values-Do What's Right, Lead with Grace, Win Together, and Own It-in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
We are seeking a Director, Construction and Field Operations for NYC. This is a critical role located in NYC that will engage closely with NYC DOT to deliver the construction, installation and removal of photo enforcement systems. The Director, Construction and Field Operations for NYC will ensure that roadside safety cameras operate 24/7, providing preventive maintenance and effective and efficient repairs to minimize downtime. The NYC program currently supports close to 3,000 active cameras. Red-light and speed cameras in NYC have made transportation safer, preventing crashes and fatalities.
Essential Responsibilities
- Lead and manage the local construction and maintenance union team in NYC. Achieve service excellence by setting a high bar for internal teams and 3rd party vendors.
- Ensure construction, installation, and maintenance work are done in accordance with the requirements and specifications outlined in the contract and in compliance with all applicable laws and regulations.
- Drive optimal warehousing and inventory management, ensuring orders are fulfilled efficiently and in a timely manner and inventory is accurate through monthly, quarterly, and annual cycle counts.
- Manage department P&L, which includes forecasting (annual, quarterly, monthly).
- Champion change management and drive a customer-focused culture.
- Develop and achieve strategic long and short-term goals (people, process, technology).
- Provide leadership to improve performance through assessment, planning, organizing, coordinating, monitoring and evaluating.
- Analyze operational and process issues; develop diagnostic and/or data tracking tools to measure defects; and make recommendations for cost efficiencies. Forecast operational results based on identified data trends.
- Identify, implement, and manage continuous improvement through the application of Lean Six Sigma, or other continuous improvement methodologies.
- Direct staff development, retention and recruiting efforts for NYC Operations.
- Bachelor's degree required.
- 7+ years of experience in Service Operations, Construction Management, implementation or related Field Operations in NYC.
- 5+ years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA's.
- Previous experience working with unions and/or supervising union personnel a plus.
- Excellent negotiation and problem resolution skills.
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and follow-up and carry multiple projects through to completion.
- Qualified candidates will possess exceptional analytical skills, exemplary problem-solving abilities and show initiative to get ahead of potential out-of-compliance processes.
- Proven track record of building and maintaining effective internal and external working relationships.
- Demonstrated business process engineering/re-engineering experience using Lean Six Sigma, or other formal process improvement methodology.
- Excellent computer skills and proficient in Excel, Word, Outlook, and PowerPoint.
- Excellent verbal/written communication and presentation skills including collaborative management style.
- Must be willing to commute into Staten Island office up 2-3 days a week.
- MBA
- Lean Six Sigma Training and Certification (Black belt)
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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