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Client Management and Implementation Business Analyst

4 months ago

Fargo, United States Blue Cross Blue Shield of North Dakota Full time
Description

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is eligible for a fully remote or hybrid work arrangement. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal and external applications.

Pay information

Pay Level: 022

FLSA Category: Non-Exempt-Hourly

A day in the life

The Client Management and Implementation Business Analyst is responsible for supporting the business operations of the client implementation process. This position serves as a liaison between various internal departments and external business system vendors. The Client Management and Implementation Business Analyst will serve as the first to review, troubleshoot, and make determinations on the best course of action to resolve departmental issues and to ensure consistent operational efficiency.

Your responsibilities will include:

  • Functions as a liaison between various internal departments and external business vendors.
  • Leads and/or participates in special projects, cross-functional workgroups and corporate projects, as needed. Serves as a subject matter expert within assigned department and makes decisions on behalf of team, when appropriate. Assists leadership by collaborating with appropriate business owners to ensure projects and other business solutions are met. Actively supports corporate project meetings by setting milestone dates and works to meet these dates.
  • Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies; participates in the design and implementation of these efforts to ensure the system design fits the needs of Blue Cross Blue Shield of North Dakota (BCBSND) customers, both internally and externally.
  • Collaborates with departmental staff when process or system issues are identified, works to understand the cause and the overall business impact and follows any issue through resolution, including communicating status updates to applicable stakeholders and providing training when necessary.
  • Identifies features to maximize the capability of individual systems or methods to create synergies between multiple systems and departments. Works cross-functionally to implement project plans to capitalize on process improvements. Develops/writes/reviews business requirements for system changes/enhancements, as well as performs testing as the changes are made.
  • Implements process/technology improvements and determines most effective method for training staff. Assists in the development of training and training materials. Coordinates joint training sessions with staff when process/technology improvements are ready to be implemented.
  • Provides back-up support to the department, as necessary.

What you need to succeed

  • A Bachelor's degree and 4 years of experience in healthcare, insurance, business systems or a related area.
  • Communicate well verbally or in writing with individuals to deliver information.
  • Resolve problems, make suggestions and implement process improvements.
  • Organized and proficient in collecting data and have the ability to prioritize tasks in a changing environment.
  • Analyze problems and communicate proposed solutions.
  • Understanding of the products and benefits portfolio at BCBSND.
  • Develop, maintain and strengthen effective relationships with others inside and outside of the organization.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits and perks

  • Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
  • Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
  • 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
  • Employee recognition, community initiative events and yearly company outings.
  • Workplace flexibility offering remote, office or hybrid work schedules and the freedom to make time for important commitments.
  • Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 6/17/2024 at 8:00 a.m. (CT). No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)