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Transportation Specialist

4 months ago

Tempe, United States Insight Global Full time

Pay: $20.82/hr

Must Haves:

  • 1+ year of recent relative experience working in a call center for a large enterprise reputable company
  • Excellent phone presence is a must This team is the “white glove” customer service team for Amazon
  • Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
  • Must be a quick learner and able to work a heavy amount of OT and throughout the holidays

Job Description:

On a daily basis, you will be a part of a team called Driver Support Services, supporting this clients direct internal carriers and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast-paced environment, and candidates who are quick learners.