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Customer and Supplier Management Associate
5 months ago
What They Offer:
- Full Medical, Dental, and Vision Benefits on Day 1
- 401k Match
- EAP, LTD, STD, and Life Insurance
- Competitive Vacation Package
- 12 Paid Holidays
- High School Diploma; Associate or Bachelor's degree preferred
- Customer Service Experience preferred
- Proficiency in using CRM software, ticketing systems, and other customer service tools.
- High attention to detail and strong communication skills
The Customer and Supply Management Associate will ensure exceptional customer experiences by providing top-notch service and support to commercial clients. The associate will be responsible for handling inquiries, resolving issues, and building strong relationships with valued customers.
- Serve as the primary point of contact for commercial clients, responding promptly and professionally to inquiries, complaints, and requests via phone, email, or live chat.
- Identify and analyze customer issues, troubleshoot problems, and provide effective solutions in a timely manner to ensure customer satisfaction.
- Establish and maintain positive relationships with commercial clients, understanding their needs, preferences, and business requirements to provide personalized and tailored service.
- Process commercial orders accurately and efficiently, ensuring proper documentation, adherence to established procedures, and timely order fulfillment.
- Collect and relay customer feedback, suggestions, and concerns to the appropriate departments for continuous improvement of product, services, and processes.