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Member Experience Associate

4 months ago

San Jose, United States American Automobile Association Full time

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Member Experience Associate

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locations

San Jose, CA

time type

Full time

posted on

Posted 6 Days Ago

job requisition id

J131920

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . Summary At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions. This is a full-time, onsite position @ AAA San Jose Stevens Creek. This Team Member will work 5 days a week including every Saturday. Job responsibilities include providing DMV services to our Members as well AAA Smart Home sales.

Essential Functions • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures. • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives. • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions. • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members. • Accuracy and comfort handling money, making change, balancing cash drawer. • Good computer skills, proficient in both reading and basic arithmetic. • Good written and verbal communication skills in person and over the phone. • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification • High school diploma or GED required • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments. • Experience working with sales and service standards and goals (preferred). • Current & valid Driver's License with clean history may be required • Bonding and fingerprinting may be required • P&C Licensing may also be required • Bilingual Spanish, Mandarin or Vietnamese

speaking skills are a plus

Work Environment/Physical Requirements • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. • May travel by car, plane or other form of transportation to attend business meetings or conferences. • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. - Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance. About Us

Welcome to AAA Northern California, Nevada, and Utah, also serving Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.

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