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Supply Chain Customer Service
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Supply Chain Customer Service Representative Job Summary The Supply Chain Customer Service Representative sits at the heart of the company, bridging the production and transportation functions with our customer needs. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving. Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you to meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career. Responsibilities: Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.) Troubleshooting complex issues with customer processes/needs Complete warehouse related activities such as cycle counting, shipping and receiving of product Support the branch delivery driver role via logistical support and sometimes back-up delivery driving. You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers Requirements: Bachelor's degree is required Ability to work well both independently and within a team Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire Valid Driver’s License with a good driving record Preferred Qualifications: Work history in a distribution or industrial based environment – we aren’t pretty, but we are necessary Deep love of working within processes to ensure accuracy and success Skilled in building and maintaining customer relationships An eye for detail – we need someone who can find the needle in the haystack Strong analytical and problem-solving skills Pay Range: $24-30/hour with top end of range for individuals with gas distribution experience Benefits: Profit Sharing 401k Health and Dental Insurance Long Term Disability and Life Insurance Paid Sick, Vacation, and Holiday pay About Rocky Mountain Air Solutions Rocky Mountain Air Solutions exists to make life better. We focus on building trusted partnerships with our customers and then ensuring that they have the variety gases and industrial supplies that they need for their everyday business. We operate with our core values at the heart of every single thing that we do. We ensure that we support each other and our customers. We never give up. We celebrate our wins and work through our failures. We make the tough decisions and stay calm in the chaos of the daily work day.
