Patient Service Representative I

2 weeks ago

New Smyrna Beach, United States Advanced Urology Institute Full time
GENERAL SUMMARY

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:
  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Is responsible for keeping the front desk area clean and organized.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
  • Collects outstanding patient balances.
  • Obtains referrals and authorizations when required.
  • Scans incoming faxes, consents, reports, and all other patient information into patient chart.
  • Generates batch transmittal reports for each day.
  • Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Schedules follow up services and office visits for patients.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Ensures proper hand off of responsibilities once their task is completed.
  • Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
  • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
  • Consistently demonstrates good use of time and resources.
  • Ensuring that all medical records are accurate and complete.
  • Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
  • N/A
KNOWLEDGE | SKILLS | ABILITIES
  • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
  • Ability to answer multiple incoming telephone calls.
  • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.


Requirements

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

  • Patient Service Representative I

    1 month ago

    New Smyrna Beach, United States Solaris Health Holdings LLC Full time

    Description:GENERAL SUMMARYThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a...

  • Patient Representative

    5 months ago

    Smyrna, United States Diana Health Full time

    About Diana Health Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a...

  • Patient Services Representative

    1 month ago

    New Windsor, United States Cornerstone Family Healthcare Full time

    Job Type Full-timeDescriptionCornerstone Family Healthcare is actively recruiting for Patient Services Representatives to join our growing team.RATE OF PAY/SALARY: $17.00 per hour *** (Plus opportunity for quarterly incentive of up to $1,000 per quarter) WORK LOCATION(S): New Windsor, NY *** (Must be willing and able to travel to other locations as needed)...

  • INSURANCE SPECIALIST I

    2 months ago

    Pompano Beach, United States Patient Care America Full time

    Job DescriptionJob DescriptionJOB SUMMARY:The Insurance Specialist I is responsible for completing patient eligibility and benefits checks to determine patient coverage/responsibility for services including, but not limited to primarily major medical insurance benefits verification, complex insurance plan verification, and high volume PBM plans. The...

  • Patient Relations Representative

    3 weeks ago

    New Smyrna Beach, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time...

  • Patient Services Representative I- Float

    2 months ago

    Myrtle Beach, United States Tidelands Health Full time

    Employee Type:RegularWork Shift:Day - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better health!POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...

  • Patient Service Representative

    6 days ago

    Myrtle Beach, South Carolina, United States Tidelands Health Full time

    Job Title:**Patient Service Representative II**Overview:Tidelands Health is seeking a motivated and detail-oriented Patient Service Representative to join our team. In this role, you will be responsible for registering patients, handling first call resolutions, and coordinating patient services.Key Responsibilities:Engage with patients to create a welcoming...

  • Patient Services Representative I- Float

    2 months ago

    Myrtle Beach, United States Tidelands Health Full time

    Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...

  • Patient Services Representative

    4 weeks ago

    New Windsor, United States Cornerstone Family Healthcare Full time

    Job Type Full-time Description Cornerstone Family Healthcare is actively recruiting for Patient Services Representatives to join our growing team. RATE OF PAY/SALARY: $17.00 per hour *** (Plus opportunity for quarterly incentive of up to $1,000 per quarter) WORK LOCATION(S): New Windsor, NY *** (Must be willing and able to travel to other locations as...

  • Patient Services Representative

    6 days ago

    Huntington Beach, United States MediQuest Staffing Full time

    Job DescriptionJob DescriptionLeading non-profit medical group in Los Angeles is searching for a bilingual Patient Services Representative to join their team.This position requires fluency in both English and Spanish, as well as a commitment to serving a diverse patient population. As a Patient Services Representative, you will be responsible for handling...

  • Medical Customer Service Representative

    1 week ago

    New Orleans, United States Patient Plus Urgent Care Full time

    *OPENING EARLY 2025* The Customer Service Representative is responsible for greeting all patients in a friendly, professional manner. The primary duties include registering patients, verifying insurance, collecting payments, communicating via telephone, and communicating with team members and patients. Job Duties: •Stand and properly greet...

  • Patient Service Representative

    2 weeks ago

    New Albany, United States UnitedHealth Group Full time

    Handle inbound and make outbound calls to schedule appointments for patients within American Health Network's primary care within the phone room Enter information into patient charts and send tasks to clinical sites Review and check patient insurance Patient, Representative, Service, Health, Retail, Healthcare, Information, Insurance

  • Patient Service Representative

    1 month ago

    New York, United States Housing Works Full time

    Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and...

  • Patient Service Representative

    7 days ago

    Panama City Beach, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short-term contract employment opportunity for a Patient Service Representative with our client in Panama City Beach, Florida. In this role, you will be working within the healthcare industry, primarily handling patient access and customer service duties.Responsibilities:• Managing patient access, ensuring...

  • Storage Customer Service Representative

    2 weeks ago

    New Smyrna Beach, United States U-Haul Full time

    Location: 500 Turnbull Bay Rd, New Smyrna Beach, Florida 32168 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of...

  • Patient Service Representative

    2 months ago

    New York, United States Housing Works Full time

    Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and...

  • Patient Services Representative

    4 months ago

    New York, United States Metropolitan Jewish Health System Full time

    Overview: Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. Why work for MJHS?: When you work with us you will receive comprehensive and affordable health and financial...

  • Patient Services Representative

    4 days ago

    New York, United States mountsinai.com Full time

    DetailsClient Name Mount Sinai - Union Square Job Type Travel Offering Non-Clinical Profession Non-Clinical Specialty Customer Service Rep Job ID 29674023 Job Title Patient Services Representative Weekly Pay $774.36 Shift DetailsShift Day - 7.5x5 - 09AM Scheduled Hours 37 Job Order DetailsStart Date 12/09/2024 End Date 03/10/2025 Duration 13 Week(s) Job...

  • Patient Service Representative

    4 weeks ago

    New York, United States Summit Health Management Full time

    Patient Service Representative Locations: Manhattan, NY Time Type: Full Time Posted on: 2 Days Ago Job Requisition ID: R23105 About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Myrtle Beach, United States Global Technical Talent Full time

    Job Title: Phlebotomist Patient Services Representative Contract Duration: 4 Months Job Type: Onsite Location: Surfside Beach, SC Schedule: Day shift, Monday-Thursday 8 AM - 5 PM, Friday 8 AM - 12 PM Job Description: Are you a compassionate and skilled phlebotomist with a passion for patient care? We're seeking a dedicated Patient Services Representative II...